Client Success Manager

About the role:

In the Client Success Manager (CSM) role associates are responsible for solving sophisticated and complex business problems by applying logic to large client projects and develop creative approaches to solve those tough client problems leveraging the entire breadth of Gartner addition to these complex job duties the associate will also collect feedback to write a roadmap for IT development of an application or tool interview their clients within an assigned territory about the value they are getting and investigate opportunities to gain more value from their Gartner service as well as study growth and retention by working with large data sets to identify insights. Youll be successful as a Client Success Manager if you possess a passion for client service value-added engagement with problem solving approach work well in teams and communicate clearly and effectively.

Note: This role will be based in Singapore.

What you will do:

• Work with Senior and C-Level clients of tech companies in SEA ANZ & South Korea in a client service role while identifying opportunities to improve the role and client experience.
• Bring product management expertise and link how Gartner can help clients throughout their product lifecycle.
• Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
• Drive continues client partnership by understanding clients mission critical priorities map to Gartners best resource capabilities and prioritize immediate needs.
• Provide proactive engagement with client at strategic level; owning and maintaining forward-looking engagement plans by leveraging Gartners deliverables and product capabilities.
• Liaise between Gartner and all members of the clients team to ensure the seamless support of team-level strategic initiatives
• Collaborate with other service delivery teams to handle the most difficult situations to ensure we deliver significant value to clients
  

What you will need:

• 5 years work experience in account management business analytics or product management role
• Preferably experience in remote delivery and phone interaction with clients
• Strong communication collaboration prioritization critical thinking and influencing skills
• Full proficiency in both English and Korean to manage clients from South Korea and internal stakeholders
• Proven track record in excellence

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 20000 associates globally who support over 13000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner youll join a company at the very center of the AI revolution. Gartner has proactive objective guidance throughout clients AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. Youll have access to unmatched resources expertise and technology and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

Its an exciting time to be at Gartner with limitless opportunities to make a real impact grow your skills and build a lasting meaningful career in a field thats reshaping the way we operate. If youre passionate about AI and want to be part of a team thats guiding the leaders who shape the world Gartner is the place for you.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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