Client Account Manager Greater China Region

About Pinterest:

Millions of people around the world come to our platform to find creative ideas dream about new possibilities and plan for memories that will last a lifetime. At Pinterest were on a mission to bring everyone the inspiration to create a life they love and that starts with the people behind the product.

Discover a career where you ignite innovation for millions transform passion into growth opportunities celebrate each others unique experiences and embrace theflexibility to do your best work. Creating a career you love Its Possible.

At Pinterest AI isnt just a feature its a powerful partner that augments our creativity and amplifies our impact and were looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities well explore your foundational skills and how you collaborate with AI.

Through our interview process what matters most is that you can always explain your approach showing us not just what you know but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

We are hiring SDR Account Managers to join our Singapore-based Greater China Export Sales this role you will help drive significant new business growth in the Greater China region supporting our expansion with strong potential for sustained global impact. This position reports directly to the Director of Sales for the Greater China region.

What youll do:

• Own accurate and timely data entry into Salesforce including account contact opportunity and activity records.
• Maintain data quality by regularly reviewing cleaning and updating records (e.g. deduplication field completion stage accuracy).
• Support reporting and forecasting by ensuring pipeline stages close dates and values are kept up to date in line with team standards.
• Qualify inbound leads quickly and rigorously ensuring strong fit and clear business potential before advancing to the sales team.
• Build and maintain a well-researched target list of accounts and contacts aligned to territory strategy and ICP (ideal customer profile).
• Partner with Sales Operations and external partners to follow best practices adopt new processes and provide feedback on tools and workflows.
• Manage a queue of scaled customer support requests (e.g. email forms account creations simple how-to questions) and respond within defined SLAs.
• Triage and route more complex issues to the appropriate owners (e.g. CSMs Support Product) while maintaining clear communication with customers and partners.
• Conduct structured discovery calls to understand prospect needs pain points decision processes and timelines.
• Identify common issues and FAQs and partner with Sales Support and Marketing to improve self-serve resources and reduce repeated tickets.
• Collaborate with Marketing on campaigns events and content utilization providing feedback on lead quality messaging and positioning.
• Develop a strong understanding of our products value propositions and typical customer use cases to communicate clearly with prospects.

What were looking for:

• 3 years of experience in sales development business development inside sales or account management within B2B SaaS / digital advertising / technology.
• Proficiency with CRM systems (e.g. Salesforce) and sales engagement tools and willingness to adopt new tools and processes.
• Proficiency in AI tooling (agent-building) and automation tools to create improve and rebuild the business process and drive final outputs.
• Strong communication skills (written and verbal) with the ability to craft concise compelling outreach and lead discovery conversations.
• Highly organized and disciplined with the ability to manage a large volume of accounts onboarding contacts and activities simultaneously.
• Demonstrated track record of meeting or exceeding activity and pipeline generation targets in a high-velocity environment.
• Comfortable with data-driven performance management and operating within a metrics-focused culture.
• Business proficiency in Mandarin and English.
• BA/BS degree or equivalent relevant experience.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means were not always working in an office but we continue to gather for key moments of collaboration and connection.
• As such this role will need to be in the office or in front of our customers for in-person collaboration typically 2 days per week and therefore needs to be in a commutable distance to our Singapore City based office.

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