Claims Manager, Product Delivery

• Drive clearance of Product Day 2 backlog by supporting requirement gathering participating in solutioning and design discussions ensuring accurate claims configuration in systems

• Involved in backward remediation of claims formula setup gaps

• Validate technical calculations benefit rules and claim logic to ensure accuracy and consistency
  

• Provide clear detailed claims requirements and artefacts including Business rules Calculation logic and Claims assessment considerations

• Participate in solutioning and brainstorming discussions to ensure:
  1) Feasibility of system solutions
  2) Alignment with claims practices

• Participate and validate in UAT activities for claims-related changes

• Ensure:
  1) Accuracy of claims outcomes
  2) Resolution of defects prior to deployment

• Perform post-implementation validation to confirm:
  1) System stability
  2) Correct claims adjudication outcomes

Process Documentation & Governance

• Develop and maintain mandatory process guides and documentation repository

• Support development of user stories and system setup requirements

• Ensure documentation supports consistent claims handling and value realization
  

Stakeholder Management

• Act as key claims representative across IT / IS teams Product and Business team SMEs

• Facilitate alignment within team for Claims operational needs to the requirements
  

Key Deliverables

• Timely clearance of Product Day 2 inventory backlog

• Accurate and complete claims requirements and artefacts

• High-quality UAT completion with minimal defects leakage

• Fully documented claims processes for all new/revised products

• Successful implementation with minimal post-production issues
  

Required Qualifications:

• Minimum 58 years of experience in Life Claims assessment role preferably with:
  Exposure to product implementation or system projects
  Experience in Day 2/product remediation work
  Prior experience working with IT/BA/ system and projects

Skills & Competencies

• Strong analytical and problem-solving skills

• High attention to detail (especially for technical validation)

• Effective stakeholder management and communication skills

• Ability to translate business needs into technical requirements

• Strong planning and coordination skills

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .