Centre Manager

The SHECARES Centre an initiative by SG Her Empowerment Limited is Singapores only dedicated support centre offering trauma-informed care and coordinated pathways for all survivors (children youth men and women) of online harms including impersonation cyberbullying image-based sexual abuse and doxxing.

We provide a safe confidential environment for survivors navigating their healing journeys through our helpline textline and face-to-face partnership with Pro Bono SG we also offer pro bono legal support. Where needed we guide survivors through reporting processes with law enforcement and social media platforms.

Beyond direct support SHECARES connects individuals with community resources conducts public education and delivers training for community partners. Our work is embedded in SHEs broader advocacy and research mission meaning this team contributes to sector-wide change not just individual cases.

Centre Manager

(Operations Strategy and Clinical Leadership)

This role is open to Singaporeans and PRs only.

Role Overview

The Centre Manager will oversee the strategic direction operational management and service quality of SHECARES. The individual will lead a multidisciplinary team comprising counsellors and social service executives ensuring high-quality trauma-informed and client-centred care.

This is a senior leadership role requiring strong operational management people leadership and practice oversight capabilities. Candidates with the ability to provide clinical supervision to counsellors and support reflective therapeutic practice will have a strong advantage.

Key Responsibilities

1. Strategic Leadership & Centre Management:

• Lead the overall operations administration and strategic development of SHECARES
• Work with the team to strengthen operational systems workflows SOPs and service delivery frameworks
• Drive service quality operational effectiveness and continuous improvement initiatives
• Monitor service outcomes KPIs utilisation trends and operational performance
• Support organisational planning reporting audit readiness and compliance requirements
• Identify service gaps emerging needs and opportunities for programme and ecosystem development
• Represent SHECARES at selected meetings case conferences and engagements where required

2. Team Leadership & Supervision:

• Lead supervise and develop a multidisciplinary team of counsellors and social service executives
• Foster a positive collaborative high-performing and accountable team culture
• Conduct regular supervision case consultations and performance discussions
• Guide staff in managing complex high-risk and crisis cases including multidisciplinary case coordination and escalation management
• Strengthen partnerships and coordination with external stakeholders and referral agencies
• Support staff wellbeing capability-building and professional development
• Oversee the quality and consistency of case management counselling interventions documentation and risk management practices
• Oversee onboarding manpower planning rostering and resource allocation

3. Clinical Supervision (Optional)

• Provide clinical supervision and reflective practice support to counsellors
• Guide counsellors on case conceptualisation therapeutic approaches ethical considerations and intervention planning
• Support counsellors working toward accreditation and supervised practice requirements
• Strengthen clinical governance and counselling practice standards within the centre

Requirements

• Degree in Social Work Counselling Psychology or related discipline
• Minimum 10 years of relevant experience in social service counselling family violence or community-based settings
• At least 3 years of supervisory or team management experience
• Strong operational management and service planning capabilities
• Experience managing multidisciplinary teams and complex cases
• Strong understanding of trauma-informed survivor-centred and community-based practice
• Excellent leadership stakeholder engagement communication and organisational skills

Preferred Qualifications

• Registered Social Worker and/or SAC recognised counsellor preferred
• Clinical supervision training and experience strongly preferred
• Familiarity with social service ecosystem in Singapore preferred

Preferred Attributes

• Strategic yet hands-on leader
• Strong systems thinker with operational rigour
• Calm grounded and decisive under pressure
• Flexible nimble and comfortable operating in evolving environments
• Passionate about empowering survivors and strengthening integrated support systems

Location & Working Arrangements

We adopt a hybrid working arrangement. Our office is centrally located in the Holland Village area accessible by public transport.

About SG Her Empowerment (SHE) Limited

SG Her Empowerment (SHE) is an independent non-profit dedicated to empowering women and girls and supporting targets of online harms. Our vision is to create a safe and equitable tomorrow for every person to thrive. Through community engagement research strategic partnerships and advocacy SHE drives lasting purposeful change. For more information please visit