Business Operations Intern

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

Job Summary

Internship Duration: 3 to 6 months

About the Role:

We are seeking analytical proactive and automation-minded interns to join our Renewal Services and Sales Operations team. This internship offers valuable exposure to commercial operations sales performance reporting and automation initiatives. The role will focus on optimizing operational processes designing internal support systems and delivering actionable insights across renewal and sales workflows.

Key Responsibilities:

1. Workflow Documentation & Process Automation

• Understand and document key workflows

• Identify pain points and inefficiencies and opportunities for streamlining.

• Develop and implement process automation using tools like Excel macros Power Automate Python or equivalent.

2. Service Level Agreements (SLA) KPI Measurement & Reporting

• Understand and establish baseline performance and SLA metrics

• Build dynamic reporting dashboards (e.g. Tableau Excel) to track and visualize performance.

• Automate regular report generation and data pulls to support periodic performance reviews and audits.

3. Design & Implement a Ticketing / Queue System

• Build a structured intake and tracking system for Sales/Channel quote requests using:

  • CRM tools (e.g. Salesforce)

  • Google Forms Sheets automation tools

  • Shared inbox management or ticketing tools (e.g. JIRA ServiceNow)

• Ensure the system supports request prioritization assignment escalations and SLA tracking.

• Automate alerts updates and reporting.

4. Support Sales Operations Sales KPI Reporting & Data Integration

• Collaborate with Sales Operations to define and measure key sales objectives and performance indicators (e.g. pipeline coverage conversion rate renewal targets).

• Work with multiple data sources (e.g. Salesforce Excel Google Sheets internal databases) to consolidate clean and analyze sales data.

• Develop automated dashboards and reports to support decision-making across regions segments and product lines.

• Innovate new ways to visualize or improve visibility into sales performance trends.

Key Learning Outcomes:

• Exposure to real-world business operations and commercial strategy in the tech industry.

• Hands-on experience with automation tools and business intelligence platforms.

• Deep understanding of SLA-driven processes sales performance management and cross-functional collaboration.

• Practical skills in workflow design dashboard creation and CRM/ticketing systems.

Preferred Qualifications:

Education:

• Undergraduate student or recent graduate from a Singapore university in Business Analytics Information Systems Computer Science Engineering or a related discipline.

Technical Skills:

• Strong Microsoft Excel skills (pivot tables advanced formulas macros/VBA). Skilled in Advanced Excel tools (PowerQuery PowerPivot Excel Dynamic Array Python for Excel) is a bonus

• Experience with automation or scripting tools (e.g. Python Apps Script Power Automate Zapier)

• Familiarity with reporting platforms (e.g. Tableau PowerBI)

• Exposure to CRM systems like Salesforce or database tools (e.g. SQL) is a plus

• Ability to consolidate and manipulate data from multiple sources

Soft Skills:

• Analytical and detail-oriented

• Self-motivated and able to manage multiple tasks independently

• Excellent communication skills both verbal and written

• Strong collaboration and stakeholder engagement skills

Bonus Skills (Nice to Have):

• Experience with service/ticketing systems (e.g. ServiceNow)

• Prior involvement in sales or renewal operations projects

• Knowledge of SLA governance sales pipeline metrics or quote lifecycle processes

Qualifications

Our Commitment

Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.