Business Operations and Controls Manager

Purpose of the Job

Reporting to the the Regional Head of Client Excellence Team AMEA the Business Operations and Controls Manager provides support across operations corporate administration quality assurance and governance functions ensuring efficient delivery of services accurate maintenance of client records and adherence to regulatory requirements.  

The role operates as a key first line of defence for the business ensuring adherence to documented policies regulatory standards procedures and compliance requirements. 

This is a hands-on role suited to an individual with a compliance risk or regulated-environment background who demonstrates strong attention to detail and a commitment to quality outcomes. 

Main Responsibilities 

• Execute CDD and KYC processes for new client onboardings periodic reviews and trigger events in line with AML/KYC policies procedures and regulatory expectations 
• Maintain accurate complete and audit-ready client records and documentation  
• Identify and flag potential risks inconsistencies or control gaps driving compliance standards  
• Prioritise tasks based on risk deadlines and business needs 
• Liaise with front office Compliance and Operations teams across the Group 
• Completion and oversight of onboarding workflows proactively addressing issues 
• Maintain clear and timely updates within workflow systems and build local expertise in core Operations systems and their associated risk controls 
• Perform client transaction monitoring or other quality assurance reviews and remediation activities as required.  
• Lead the RCSA (Risk and Control Self Assessment) for the Singapore office ensuring it is updated annually in the Group Governance and Risk system 
• Generate reports when required for local and Group management 
• Support the preparation of annual MAS regulatory returns MAS Form 6 and the MAS LTC Survey collating and verifying data from the Private Clients and Finance teams 
• Lead iManage data cleanup and data-quality alignment in line with Group filing conventions and act as local Quality Control reviewer in the Global File Review approval workflow 
• Oversee the outsourcing to Global Capability Center maintaining its SOP supporting documentation quality control log tracker and complete the annual MAS and Group outsourcing assessments  
• Oversee the local Protecht register ensuring logged breaches errors and complaints being investigated through to closure and remediation 
• Assist management with general operational and administrative tasks as required 

Qualifications :

Knowledge Skills & Experience

• At least 5 years experience in risk compliance administration or regulated environments. 
• Strong attention to detail and ability to follow structured procedures. 
• Good organisational and time management skills. 
• Strong written and verbal communication skills. 
• Proficiency in Microsoft Office applications; workflow systems experience is an asset. 
• Previous NavOne or Viewpoint knowledge is beneficial but not essential 

Additional Information :

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC Clients are at the centre of our world and were committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS We aim high. We think and act globally seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple efficient and effective.
• We are COLLABORATIVE With a curious mindset we ask the right questions to get to the right solution for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL  We behave with integrity at all times and assume positive intent building trust through responsible actions and honest relationships.
  Equal Opportunities for Everyone

Please let us know if theres anything we can do to make the process easier for you. You can reach us at .

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status. 

Remote Work :

No

Employment Type :

Full-time