Automation Senior Analyst

We are looking for an Automation Senior Analyst to join our Spend Automation team in Singapore. This is a technical IC role for someone who wants to use data coding automation rules and LLMs to improve how Wise handles card disputes at scale.

You will help find the highest-impact automation opportunities turn them into safe and measurable automation logic and build the feedback loops that tell us whether automation is working for customers Operations and Wise.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the worlds first platform to offer true multi-currency banking and they can spend every day using our Wise debit card. 

The Spend OPS team is part of Spend squad whose mission is: reliable convenient & eventually free to spend anywhere in the world;  

By now we have a well organised operational team who work very closely with our dedicated engineering and product teams across offices in three continents. We partner with the card schemes and other relevant product engineering and operational teams in Wise to get things done. 

As an Automation Senior Analyst you will be the technical owner for automation across Wises card dispute operations. You will use code automation rules and LLMs to automate operational workflows. You will work closely with domain specialists Product Engineering Data Science Analytics and Dispute Operations to move ideas from discovery to live measured impact.

This role is not about producing reports on request. It is about owning the technical path from problem to automation.

Automation Discovery And Pattern Mining

• Analyse card dispute and operational data to identify patterns gaps edge cases and root causes that point to automation opportunities.

• Use SQL and Python or similar scripting to run deep dives size opportunities and separate high-value patterns from noise.

• Build clear business cases using handling time automation rate decision quality customer impact and operational risk.

• Stay close to fraud and non-fraud dispute workflows so technical recommendations reflect how cases actually behave in practice.

Automation Rules And Decision Logic

• Own the design writing testing and improvement of automation rules and decision logic.

• Define clear rule conditions exclusions guardrails fallback paths and monitoring needs.

• Improve current automation-rule precision coverage and maintainability.

LLM And AI-Assisted Automation

• Own practical LLM-assisted automation use cases across card disputes.

• Work with prompts structured outputs task definitions confidence thresholds and failure analysis.

• Review model outputs against human decisions or labelled examples to understand where the LLM is strong where it fails and what should change next.

• Partner with Data Science Product and Engineering to decide when an LLM use case is ready to pilot when it needs narrowing and when it should stop.

• Use LL Ms as part of safe automation workflows not as a shortcut around operational judgement.

Qualifications :

About You

• You have strong SQL and python skills and can work confidently with complex operational datasets.

• You are familiar with LLMs and excited by practical AI-assisted automation. You do not need to be a machine learning researcher but you should understand prompts structured outputs failure modes and why evaluation matters.

• You are comfortable writing or learning to write automation rules.

• You can build dashboards or monitoring views that help teams make better decisions.

• You think clearly from data but you do not stop at analysis. You turn findings into action.

• You are comfortable with ambiguity and can move work forward without needing step-by-step instructions.

• You care about customer outcomes and understand that automation needs to be correct explainable and safe.

• You communicate clearly with both technical and non-technical stakeholders.

• You enjoy coaching peers and helping others become stronger technical thinkers.

Nice To Have

• Experience in fraud risk FinCrime payments card disputes chargebacks or operational automation.

• Experience with rule engines risk engines workflow automation or decision systems.

• Experience with control groups A/B tests pre/post analysis or operational quality measurement.

Additional Information :

Were people without borders without judgement or prejudice too. We want to work with the best people no matter their background. So if youre passionate about learning new things and keen to join our mission youll fit right in.

Also qualifications arent that important to us. If youve got great experience and youre great at articulating your thinking wed like to hear from you.

And because we believe that diverse teams build better products wed especially love to hear from you if youre from an under-represented demographic.

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time