Associate Director-IS IT Technology & Commercial Management

An empowering career at Singtel begins with a Hello. Our purpose to Empower Every Generation connects people to the possibilities they need to excel. Every hello at Singtel opens doors to new initiatives growth and BIG possibilities that takes your career to new heights. So when you say hello to us you are really empowered to sayHello BIG Possibilities.

Singtel is where Technology meets Purpose.

Were building an AI-first telco for the futureconnecting people businesses and communities through trusted networks intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile broadband entertainment and lifestyle services to enabling enterprises with AI 5G cloud cybersecurity data centres and digital platforms we create the technology that powers how millions live work and connect.

At Singtel your work creates real impact. Youll solve meaningful challenges shape critical digital infrastructure and help build secure resilient and AI-enabled solutions that serve businesses digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether youre engineering intelligent networks advancing sovereign AI cloud platforms strengthening cybersecurity designing seamless customer experiences or driving sustainable innovation youll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation Singtel offers the scale opportunities and support to help you grow your career while making a difference where it matters most.

Be a Part of Something BIG!

Support regional IT technical and commercial evaluation to achieve IS/ IT cost leadership across Singtel Group and Associate companies. Drive technical and commercial analysis for strategic RFPs tenders investments and vendor engagements ensuring solutions are technically sound commercially competitive future-ready and aligned with Group interests.

Make an impact by

IT Cost Leadership & Commercial Governance

1. Drive Group-wide synergies to achieve cost leadership across mobile IS/ IT platforms cloud infrastructure OSS/BSS and digital systems.
2. Develop and institutionalize regional IS/ IT cost benchmarks methodology pricing frameworks and best practices to improve commercial consistency and investment decisions.
3. Lead regional IS/ IT price benchmarking commercial analysis and cost optimization across Singtel Group and Associate companies.
4. Support and participate Singtel Group OpCos and Associates RFPs RFIs tenders contract renewals and annual price reviews through commercial assessments and ensuring technical assessments are fair and sound.
5. Support OpCo and Associates to review vendor proposals and commercial submissions to ensure optimal scope competitive pricing and value for investment.
6. Develop and maintain cost models covering:
   • Software licensing
   • Cloud and infrastructure platforms
   • System implementation integration and migration
   • Managed services and operational support
7. Identify cost drivers optimization opportunities and commercial risks recommending strategies to improve investment efficiency and reduce total cost of ownership (TCO).
8. Support commercial negotiations by providing pricing benchmark data commercial recommendations and negotiation strategies.
9. Balance technical requirements business objectives commercial competitiveness and long-term operational sustainability in investment decisions.
10. Partner with IT Finance Procurement Legal and Business stakeholders across Singtel Group and Associate companies to strengthen commercial competitive and investment outcomes.
11. Prepare quarterly briefing pack on IS/ IT benchmark RFP challenge notes IT commercial movements and vendor concentration insights for Group MC.

Investment Governance and Technology Insights

1. Review and rationalize OpCo and Associate IS/ IT investment plans Annual Operating Plans (AOPs) and capital budgets to maximize investment value and strategic alignment.
2. Perform technical and commercial due diligence on major IS/ IT investment proposals and Board approval papers.
3. Keep in view Associates major IS/ IT key transformation programs and investment progress; provide regular update to IG Business team and Group MC.
4. Provide recommendations and briefing materials to Group MC and Singtel Board representatives supporting OpCo/ Associate investment decisions.
5. Engage industry partners including Bridge Alliance TM Forum hyperscales vendors and technology partners to evaluate emerging technologies commercial models and market trends that enhance Group competitiveness.
6. Build and maintain knowledge repositories for emerging IT platforms vendor capabilities commercial models and market pricing to support future technology investments.

Core Accountabilities

• Achieve sustainable ISIT cost leadership across Singtel Group and Associate companies.
• Protect Singtel Groups and Associates interests through independent technical and commercial reviews.
• Improve investment outcomes through robust price benchmarking commercial assurance and negotiation support.
• Optimize technology investments by balancing cost capability scalability and business value.
• Strengthen regional collaboration knowledge sharing and adoption of best practices.
• Deliver measurable savings investment efficiencies and long-term value across Group.

Skills for Success

• 15 years in telecommunications IS/ IT solution architecture commercial evaluation and IS/ IT systems investment.
• Bachelors degree in computer science Information Technology Engineering or a related discipline.
• Professional certifications such as TOGAF AWS/Azure/GCP Solutions Architect PMP ITIL TM Forum or equivalent are desirable.
• Strong knowledge of telecom IT architectures including OSS/BSS Billing Charging Policy Control CRM Digital BSS Mediation and Order Management.
• Understanding of cloud-native architectures virtualization containers and public/private/hybrid cloud platforms (AWS Azure etc).
• Good to have experience in large-scale telecom IT transformation system integration and modernization programmes.
• Understanding of telecom industry trends digital transformation cloud computing AI/automation TM Forum frameworks and emerging IT system technologies.
• Commercial evaluation and analysis skills for telecom IT solutions and managed services.
• Experience supporting RFPs RFIs tenders contract negotiations and vendor evaluations.
• Ability to identify cost drivers commercial risks and value optimization opportunities.
• Good understanding of software licensing models cloud commercial models managed services and implementation pricing.
• Good analytical capability with a data-driven approach to benchmarking cost analysis and investment decisions.
• Ability to communicate complex architectures to technical and non-technical stakeholders.
• Excellent communication interpersonal and presentation skills with the ability to build strong rapport and collaborative working relationships at all levels and key Group OpCos and Associates stakeholders.
• Willingness to travel to locations where our Singtel Group Associates operate as needed.

Are you ready to say hello to BIG Possibilities

Join Singtel to shape whats next and accelerate your career through meaningful work continuous learning and real impact.