APAC Head of Digital Enablement

Job Responsibilities:

1. Leadership and Team Management:
   • Lead mentor and manage a team of 5 Product Owners and their respective squads ensuring alignment with organizational goals and fostering a collaborative and high-performing team culture.
   • Provide guidance and support to Product Owners in prioritizing backlogs defining roadmaps and delivering value to stakeholders.
2. Strategic Alignment:
   • Collaborate with senior leadership to define and execute the digital partner business strategy through Chubb Studio.
   • Ensure that the squads objectives align with the organizational goals focusing on driving growth and enhancing partner and customer experiences.
3. Solution Success and Business Objectives:
   • Own the success of digital solutions delivered through Chubb Studio ensuring they meet partner and business objectives.
   • Work closely with Product Owners and squads to deliver solutions that drive measurable outcomes including partner satisfaction revenue growth and operational efficiency.
   • Continuously evaluate solution performance and implement improvements to maximize impact and value.
4. Digital Enablement:
   • Oversee the development and delivery of digital solutions that enable and enhance partner business capabilities via Chubb Studio.
   • Drive innovation and continuous improvement in digital products and services to meet the evolving needs of partners and customers.
5. Stakeholder Collaboration:
   • Act as the primary liaison between the squads and key stakeholders including Sales Claims Partner Experience and Customer Experience teams.
   • Facilitate effective communication and collaboration to ensure alignment on priorities timelines and deliverables.
6. Performance Monitoring and Reporting:
   • Establish and monitor key performance indicators (KPIs) to measure the success of digital initiatives and ensure accountability across squads.
   • Provide regular updates to leadership on progress challenges and opportunities for improvement.
7. Resource Planning and Allocation:
   • Ensure optimal allocation of resources across squads to meet project deadlines and deliverables.
   • Identify and address resource gaps including skills development and recruitment needs.
8. Agile Practices and Delivery Excellence:
   • Champion Agile methodologies and best practices across squads to ensure efficient and effective delivery of digital solutions.
   • Drive a culture of continuous learning adaptability and innovation within the teams.
9. Risk Management:
   • Identify and mitigate risks associated with digital initiatives ensuring compliance with organizational policies and industry regulations.
   • Proactively address challenges and roadblocks to maintain project momentum.
10. Customer-Centric Focus:
    • Advocate for a customer-first approach in all digital initiatives ensuring that solutions meet the needs of end-users and enhance their experience.
    • Gather and analyze feedback from partners and customers to inform product improvements and innovations.
11. Market and Industry Awareness:
    • Stay informed about industry trends emerging technologies and competitive landscape to identify opportunities for differentiation and growth.
    • Leverage insights to drive strategic decisions and maintain Chubb Studios competitive edge in the market.

Key Experience:

• Proven experience managing cross-functional teams including Product Owners and Agile squads ideally in a digital or technology-driven environment.
• Demonstrated ability to lead mentor and develop high-performing teams.
• Strong background in product management with experience overseeing the development and delivery of digital products and solutions.
• Familiarity with Agile methodologies including Scrum and Kanban and experience working in an Agile environment.
• Experience driving enabling partner ecosystems and business growth through digital platforms.
• Knowledge of digital tools APIs and platforms that support partner integration and customer experience.
• Experience in the insurance financial services or related industries is highly preferred.
• Understanding of partner ecosystems claims processes sales operations and customer experience strategies.
• Proven ability to collaborate with and influence senior stakeholders across Sales Claims Partner Experience and Customer Experience teams.
• Strong communication and interpersonal skills to manage relationships and align priorities across diverse teams.
• Experience in developing and executing strategies that align with organizational goals and drive measurable business outcomes.
• Ability to balance long-term vision with short-term delivery objectives.
• Experience in establishing and tracking KPIs to measure the success of digital initiatives and team performance.
• Ability to analyze data and provide actionable insights to leadership.
• Familiarity with risk management practices and regulatory compliance in the insurance or financial services industry.
• Experience in designing and delivering solutions that prioritize customer needs and enhance customer experience.
• Ability to gather and analyze customer feedback to inform product improvements.
• Knowledge of emerging technologies industry trends and competitive landscape to drive innovation and maintain a competitive edge.

List of Qualifications:

1. Educational Background:
   • Bachelors degree in business administration Computer Science Information Technology or a related field.
   • Masters degree (MBA or equivalent) is preferred but not mandatory.
2. Professional Certifications:
   • Certifications in Agile methodologies (e.g. Certified Scrum Master SAFe Agilist or PMI-ACP).
   • Product Management certifications (e.g. Pragmatic Institute AIPMM or similar) are a plus.
   • Familiarity with digital tools and platforms (e.g. API management cloud technologies) is advantageous.
3. Experience:
   • Minimum 812 years of experience in product management digital transformation or related roles.
   • At least 35 years of experience in a leadership or managerial role overseeing cross-functional teams.
   • Experience in the insurance financial services or technology sectors is highly preferred.

Knowledge:

1. Industry Knowledge:
   • Familiarity with the insurance and financial services industry including sales claims partner ecosystems and customer experience.
   • Understanding of regulatory requirements and compliance standards in the industry.
2. Digital Enablement:
   • Knowledge of digital tools platforms and technologies that enable partner business growth and customer engagement.
   • Awareness of emerging trends in digital innovation such as AI machine learning and automation.
3. Agile Methodologies:
   • In-depth knowledge of Agile frameworks (Scrum Kanban SAFe) and best practices for team delivery.
4. Market and Competitive Landscape:
   • Awareness of market trends competitor strategies and opportunities for differentiation.
5. Risk Management:
   • Understanding of risk identification mitigation strategies and compliance requirements in digital initiatives.