APAC Customer Service & Logistics Lead

Welcome to Haleon. Were a purpose-driven world-class consumer company putting everyday health in the hands of just three years since our launch weve grown evolved and are now entering an exciting new chapter one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands including Sensodyne Panadol Advil Voltaren Theraflu Otrivin and Centrum lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now its time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose to deliver better everyday health with humanity at the heart of everything we do. It unites us inspires us and challenges us to be better every day driven by our agile performance-focused culture.

Hello. Were Haleon. A new world-leading consumer health company. Shaped by all who join us. Together were improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands including Sensodyne Panadol Advil Voltaren Theraflu Otrivin and Centrum through a unique combination of deep human understanding and trusted science. Whats more were achieving it in a company that were in control an environment that were co-creating. And a culture thats uniquely ours. Care to join us. It isnt a question.

With category leading brands such as Sensodyne Voltaren and Centrum built on trusted science and human understanding and combined with our passion knowledge and expertise were uniquely placed to do this and to grow a strong successful business.

This is an exciting time to join us and help shape the future. Its an opportunity to be part of something special.

APAC Customer Service & Logistics Lead

Reporting into: APAC & South Asia QSCP Head
Location: Singapore

Part of the APAC QSCP Leadership Team. The APAC Customer Service & Logistics Lead has end-to-end responsibility for Customer Supply Chain (CSC) across the APAC Operating Unit (excluding Greater China) including customer service customer collaboration demand planning interface warehousing transportation and reverse logistics.

This role leads a highly diverse regional footprint and is responsible for driving service inventory optimization and cost-to-serve performance across multiple markets channels and supply models.

Scope includes:

• North Asia CSC
• Australia New Zealand CSC
• South-east Asia Taiwan CSC (double-hatted structure)
• APAC Logistics Lead (functional reporting)
• In-market CSC teams and distributor markets

Key Responsibilities

• Customer Interface owning the Customer Supply Chain relationship across APAC acting as the operational face to customers. Establish strategic partnerships with senior supply chain and operations leaders at key customer. Ensure the customer voice is embedded across QSC and commercial decision-making
• Commercial Interface partner with the SEAT Cluster GM and represent QSC on the SEAT Leadership Team. Support North Asia and ANZ to develop strong enterprise mindset and collaboration across functions.
• End-to-End CSC & Logistics Leadership Responsible for all aspects of CSC including forecast interface customer inventory order management warehousing transportation and delivery. Lead regional logistics strategy via APAC Logistics Lead including Warehouse & Logistics operations Cost to serve and service performance and Sustainability and customs
• Regional Strategy Work with Global CSC Haleon Performance Network (HPN) to execute APAC CSC and logistics strategy across complex multi-market environments.
• Customer Value Creation Direct CSC teams to collaborate with customers on replenishment execution and supply chain initiatives that create value for Haleon and the Customer. Strengthen forecasting replenishment and retail execution capabilities across channels. Oversee collaborative account forecasting and ensure alignment with IBP processes

• Leadership & Talent Lead coach and develop a geographically dispersed CSC leadership team. Drive talent strategy succession planning and capability development across APAC CSC. Build a high-performance consumer and customer-centric culture
• Enterprise Leadership Demonstrate enterprise leadership on the APAC QSC Leadership Team. Contribute to the execution of regional strategy. Represent Haleon externally in key supply chain forums.

Basic Criteria:

• Proven enterprise leader with demonstrated ability to shape and execute end-to-end supply chain strategy across complex multi-market environments delivering measurable improvements in service cost-to-serve and working capital.
• Extensive experience (15 years) in FMCG/CPG or Consumer Health with a track record of leading regional or global Customer Supply Chain organisations and partnering with commercial leaders at executive level.
• Strong enterprise leadership and influencing capability with experience operating on or alongside regional leadership teams and driving cross-functional decision-making across supply chain commercial and finance.
• Demonstrated success leading large-scale transformation programmes including operating model design capability build and cultural change across geographically dispersed teams.
• Deep end-to-end expertise across Customer Supply Chain and logistics including customer collaboration demand interface order-to-cash warehousing and distribution with a strong understanding of trade-offs across service cost and inventory.
• Proven ability to build strategic partnerships with key customers and external stakeholders influencing senior leaders to co-create value and drive joint business outcomes.
• Knowledge of ERP (Enterprise Resource Planning) systems statistical forecasting software and demand planning software.
• Required knowledge and experience with forecasting tools and strong understanding of forecasting algorithms such as time series-based demand forecasting.

Preferred Attributes:

• Experience operating in a matrixed multinational organisation managing complexity across markets channels and supply models.
• Demonstrated ability to translate data and insights into strategic decisions leveraging advanced planning tools and digital capabilities to drive performance.
• Highly credible communicator with executive presence able to engage and influence both internal leadership teams and external industry forums.

Job Posting End Date

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture where different backgrounds and views are valued and respected all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. Its important to us that Haleon is a place where all our employees feel they truly belong.

During the application process we may ask you to share some personal information which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development refinement and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential used only for legitimate business purposes and will never be used in making any employment decisions including hiring decisions.

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process please let your recruiter know by providing them with a description of specific adjustments you are requesting. Well provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

The Haleon recruitment team will contact you using a Haleon email account (@). If you are not sure whether the email you received is from Haleon please get in touch.