AI Ops Engineer
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Job Summary
AI OPS ENGINEER
Important Information
Location: Singapore
Responsibilities:
- Architect deploy and optimize Splunk ITSI dashboards KPIs glass tables and service maps.
- Continuously enhance visibility into the health and performance of applications and infrastructure.
- Leverage observability data to investigate system issues and anomalies in real-time.
- Identify root causes using advanced event correlation log analysis and telemetry patterns.
- Apply machine learning models to detect anomalies forecast system behavior and prevent outages.
- Collaborate with data teams to operationalize predictive analytics for IT incident management.
- Maintain and automate the synchronization of Configuration Items (CIs) from ServiceNow to Splunk.
- Ensure accurate service correlation and dependency mapping across platforms.
Requirement:
- Degree in Computer Science Engineering Information Systems or equivalent.
- Hands-on experience with Splunk ITSI or similar observability platforms.
- Strong knowledge of ServiceNow including CMDB and CI relationships.
- Familiarity with machine learning for anomaly detection and predictive analytics.
- Proficient in scripting (Python linux) for automation.
- Understanding of ITIL and modern IT operations practices.
- Analytical mindset with strong troubleshooting and investigation skills using observability data.
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services Product Engineering & Application Modernization Data & Analytics Digital Experience & Design Services DevSecOps Cybersecurity Quality Engineering AI & LLM Engineering among others.
At Encora we hire professionals based solely on their skills and do not discriminate based on age disability religion gender sexual orientation socioeconomic status or nationality
Required Experience:
IC
About Company
As Encora Inc. expands its footprint in Latin America, its acquisition of Nearsoft provides our clients with a unique chance to Nearshore on a global scale.
