Account Manager

WE ARE HIRING AN ACCOUNT MANAGER

Ever opened a new bank account and got a weekend away Spent on fashion and received a personal styling session Picked up groceries and walked away with cinema tickets

If so youve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC we help the worlds biggest brands drive customer acquisition loyalty and engagement with emotionally engaging experience-led rewards. From global banks to high street retailers our programs are designed shift behaviour boost ROI and build genuine brand love at the fraction of the cost of discounting and cash offers. Backed by COSMOS our all-in-one program platform we deliver personalised campaigns at scale with live data smart insights and seamless customer journeys.

Weve spent 30 years mastering what moves customers; combining deep consumer insight a global network of 100000 rewards and a unique ability to drive measurable ROI for brands.

Were 400 people strong across 15 global hubs. A collective of marketers creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking empower growth and champion the kind of culture that helps people thrive.

Here are a few things that weve got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

• Weekly webinars to support your development through our People Academy

• Annual TLC Wellness Week and programmes throughout the year

• TLC Culture Club - including seasonal social events tasty lunches & more

• TLC Gives Back - volunteering opportunities including off site visits and volunteering leave

• TLC Rise - supporting and empowering women into leadership roles

• Frankies - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

• TLC Owners Club - Everyone that is part of the TLC experience contributes to our success which is why we all own a piece of TLC as part of our share holder scheme
  

What youll be doing:

As an Account Manager you will manage a portfolio of key client accounts across APAC and oversee the end-to-end delivery of digital marketing and rewards campaigns.

Youll be responsible for ensuring client satisfaction campaign success and commercial growth by combining strategic relationship management with hands-on project execution. This role requires strong stakeholder management technical aptitude (CMS/platforms) analytical thinking and the ability to collaborate across creative partnerships tech and customer service teams.

Who were looking for:
5 years of experience in account management campaign management or customer success within a MarTech digital marketing or agency environment.

Hands-on experience with CMS platforms (WordPress Sitecore HubSpot or proprietary equivalents).

Understanding of digital marketing campaign mechanics and consumer engagement journeys.

Strong analytical skills able to interpret dashboards and campaign data to drive optimisation.

Proven ability to manage multiple projects simultaneously across stakeholders and markets.

Excellent communication and presentation skills with comfort speaking to senior client stakeholders.

Organised detail-oriented proactive and adaptable in a fast-paced regional environment.

Proficient in Microsoft Office Suite (PowerPoint Excel Word).

Being a people-led business we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a world within the world that is free from prejudice bias and inequity.

A world where diversity is valued and celebrated and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If youre excited by everything weve told you then its time to apply!