Account Manager

Description
Develops and executes sales plans / strategies to effectively bring DN products and services to market. Drives revenue generation and identifies and closes new opportunities within current customer accounts. Facilitates and leads customer negotiations to achieve mutually beneficial results. Utilizes knowledge of DN offerings and understanding of the customers business to develop customized proposals that present creative solutions. Develops nurtures and maintains customer relationships across a range of accounts to ensure their benefit from and optimization of DN products and services.

Responsibilities

Management

Maintain existing customer base installations and ensure customers success

Propose additional technology implementation to improve store efficiency and customer journeys

Respond to technical questions about the product or related architecture

Team Management

Build common capability among the team

Support Account Managers in delivering solution proposal

Provide leadership in new solution design and ensure the team is able to deliver product demonstrations on site and remotely

Action Strategic Imperatives

Maintains deep technical expertise of retail technology and supports customers to implement new systems and software to support the new journeys

Serve as a retail tech trusted advisor and demonstrate DN thought leadership

Work closely and collaboratively with customers to understand and capture requirements to derive effective solutions

All the above is applicable across 3 Lines of Business

Systems POS Advanced Self-Service devices

Software Services & Support

Accountability

Meeting assigned annual Orders and Revenue quota

Provide forecasts and regular reports

Maintains customers satisfaction ratings that meet company standards.

Participate in lead demand-generating marketing activities

Qualifications

Required Qualifications

• Bachelors Degree or equivalent work experience required.
• Minimum of 6 years of relevant experience or equivalent combination of education and experience in sales account management and/or new business development.
• Proficient in all MS Office products with an emphasis on Excel PowerPoint Word and Teams.

• Good business English skills (Written and spoken).

  Preferred Qualifications

• Comprehensive knowledge of Retail Store procedures and the utilization of technology within the environment.
• General knowledge of Diebold Nixdorf products and services is a plus.
• Knowledge of Software and Service solution sales would be advantageous.
• Proven success in high quota carrying position.
• Consultative sales experience with complex solution design is desired.
• Exhibit skills characteristics traits and work habits that greatly enhance the likelihood of success as an Sales Manager ex: solution-oriented and entrepreneurial mindset time and territory management customer empathy.
• Exceptional communication presentation strategic planning problem solving and critical thinking skills.
• Demonstrated relationship building skills at all levels of the organization including senior executive levels.
• Proficient in all MS Office products with an emphasis on Excel PowerPoint Word and Teams.
• Possess experience with CRM software such as Salesforce to maximize opportunities.
• Ability to travel up to 50% of the time