Account Executive, Work Dynamics, APAC

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Regional Account Director Financial Services Client
Work Dynamics Asia Pacific

Reports to:Managing Director Work Dynamics Asia Pacific

Position Summary

The Asia Pacific Regional Account Director (RAD) is the senior executive accountable for leading JLLs Integrated Facilities Management (IFM) partnership with a large Financial Services client across the Asia Pacific region.

This role ensures consistent high-quality service delivery across all APAC locations in full alignment with agreed scope standards governance frameworks and contractual commitments. The RAD owns regional performance financial management risk oversight and strategic executiondriving operational excellence through disciplined governance standardization innovation and proactive issue resolution.

As the primary JLL leader for the account the RAD translates the Clients strategic priorities into structured action plans with clear accountability measurable outcomes and relentless focus on quality control simplification consistency and value. The role fosters a culture of ownership transparency and continuous improvement ensuring that all teams operate with pace rigor and alignment to deliver exceptional client outcomes at scale.

Working Environment

The role will be based in Hong Kong or Singapore at the Client office requiring close collaboration with Client leadership and cross-functional teams across Asia Pacific.

Supervisory Responsibilities

The RAD leads a high-performing integrated team delivering IFM services across Clients APAC portfolio. Direct and matrix reports include:

• Regional Engineering Director
• Regional Governance and Performance Lead
• Sub-Regional and Country Operations Leads
• Regional Finance Director
• Regional HR Business Partner

Core Responsibilities

Account Leadership & Strategic Execution

• Lead regional IFM account management and delivery ensuring consistent execution across all APAC locations aligned to agreed scope standards and governance frameworks.
• Translate Client strategic priorities and account objectives into structured plans clear accountabilities and measurable outcomes that drive tangible results.
• Provide clear direction and alignment across the JLL service delivery organization ensuring all teams understand expectations and execute consistently against account priorities.

Operational Excellence & Service Delivery

• Ensure reliable high-quality service delivery across all sites guided by the principles of quality control simplification consistency and innovation.
• Maintain practical engagement with local operations to understand service delivery realities manage risks proactively and drive targeted improvements.
• Drive continuous improvement innovation and transformation initiativesleveraging technology best practices and market insights to enhance service quality efficiency transparency and value.

Governance Compliance & Risk Management

• Own regional KPI and performance governance ensuring accurate evidence-based reporting clear performance narratives and timely corrective actions for underperformance.
• Ensure contract and commercial compliance alignment to financial principles and fulfillment of all commercial commitments.
• Lead risk and incident management across the regionestablishing processes that enable early identification clear ownership timely escalation and effective remediation.

Financial & Resource Stewardship

• Own regional financial management and governance including accurate forecasting financial transparency and robust budget oversight.
• Ensure effective resource alignment and capability deployment across the region coordinating cross-location delivery to meet account objectives efficiently.

Process Standardization & Transparency

• Drive structured process management disciplineensuring SOPs reporting templates and operating practices are documented consistent regularly updated and implemented at scale.
• Embed common data standards reporting formats and methodologies across all locations to reduce complexity cost and risk while enabling effective oversight.
• Promote proactive unfiltered communicationproviding clear visibility into performance issues and risks without delay.

Stakeholder & Relationship Management

• Serve as the single point of contact and escalation for the client building trusted relationships through transparency responsiveness and disciplined execution.
• Champion change and innovationchallenging legacy approaches and driving adoption of new processes and technologies that improve outcomes.

Expected Leadership Behaviours

• Acts with ownership and accountability: Takes full responsibility for outcomes proactively identifies gaps and resolves issues without requiring client direction.
• Operates with pace and urgency: Drives timely execution closes actions decisively and maintains momentum across all workstreams.
• Exercises strong judgment and prioritization: Focuses effort on highest-value and highest-risk areas balancing short-term delivery with long-term sustainability.
• Leads with structure and discipline: Ensures consistent formats methodologies and governance across all deliverables and regional updates.
• Drives disciplined delivery management: Applies structured planning tracking governance and escalation to ensure commitments are delivered reliably.
• Drives consistency and standardization at scale: Embeds common processes and data standards to enable oversight and reduce operational friction.

Required Knowledge Skills and Abilities (KSA)

• Minimum 15 years experience in real estate services with deep expertise inFacilities Account Managementand working knowledge of Transaction Management Project Management Strategic Portfolio Management Lease Administration Workplace Strategy and Employee Experience.
• Proven track record managingcomplex multi-country IFM accounts including P&L responsibility across multiple geographies.
• Demonstrated ability to partner strategically with global financial institutions (such as UBS) to deliver operational excellence governance and transformation.
• Strong understanding of contract compliance risk management data governance and performance reporting frameworks.
• Experience balancing client expectations with firm profitability while maintaining trust transparency and mutual value creation.
• Ability to lead large matrixed teams with clarity consistency and cultural sensitivity across APAC markets.

What You Can Expect From Us

We succeed together and believe the best inspire the best. At JLL we invest in supporting one another learning collectively and celebrating shared success.

Our Total Rewards program reflects our commitment to your career growth well-being and recognitionoffering competitive compensation benefits and development opportunities.

We cant wait to see where your ambitions take you at JLL. Apply today!

About JLL

JLL (Jones Lang LaSalle) is a leading professional services and investment management firm specializing in real estate. Operating in over 80 countries with more than 102000 employees worldwide we help real estate owners occupiers and investors achieve their business ambitions. As a Fortune 500 company we are committed to shaping the future of real estate for a better worldleveraging advanced technology to create sustainable innovative and rewarding environments for our clients people and communities.

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