Account Director Singapore

At Hiya were making business calls more trusted useful and effective.

Voice remains one of the most important ways businesses communicate with their customers but the value of a call depends on trust. When customers do not recognize who is calling or why important conversations are missed customer relationships suffer and business outcomes are harder to achieve.

Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence and customers can answer with confidence. Our products support branded business calling trusted caller identity call performance insights customer engagement and voice security capabilities that help businesses strengthen relationships and improve outcomes.

This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.

We are hiring a Regional Director to lead business development carrier partnerships and commercial growth across Southeast Asia. Based in Singapore you will drive Hiyas expansion across Singapore Malaysia and Thailand. This is a strategic high-impact role for someone who thrives in complex multi-stakeholder environments and wants to build something meaningful in a fast-growing region.

You will own the full commercial lifecycle from market development and executive relationship-building through to deal negotiation execution and long-term account growth. You will define and execute Hiyas Southeast Asia strategy and work cross-functionally with Product Marketing Legal Customer Success and Leadership to bring our voice intelligence solutions to market across the region.

This role is critical to the success of Hiya. You will be a key player in a small but global team that interacts with the largest brand-name Mobile Network Operators in the world.

• Develop and execute Hiyas commercial strategy across Singapore Malaysia and Thailand

• Build and maintain senior relationships with telecom operators carriers and strategic partners across the region

• Identify develop and close new business opportunities

• Lead complex commercial negotiations and long-form partnership discussions

• Drive revenue growth across new and existing accounts

• Represent customer and market needs internally to shape product and go-to-market strategy

• Coordinate cross-functional teams to support successful launches and partner growth

• Track market dynamics competitive activity and regulatory and industry trends across APAC

• 7 years in business development strategic partnerships enterprise sales or carrier/operator sales

• Proven ability to drive business development across multiple Southeast Asian markets specifically Singapore Malaysia and Thailand

• Strong experience working with telecommunications operators or large enterprise accounts

• Proven track record closing complex multi-stakeholder deals

• Strong executive presence and relationship management skills

• Commercially driven with sharp strategic thinking and execution capability

• Comfortable operating in fast-moving ambiguous environments

• Must hold a valid Singapore work visa or relevant right-to-work status (e.g. Singapore citizenship or Permanent Residency)

• Fluent in English; additional regional languages are an advantage

• Business development experience in Australia and/or Taiwan is a strong plus

• Experience in telecom services mobile networks voice fraud or security products

• Existing relationships within the Southeast Asian telecom ecosystem

• Experience working with SaaS platform or AI-driven products

• Exposure to international or multi-market commercial environments

• Technical fluency and the ability to engage in solution-design conversations with product engineering and data teams

Hiya is not a passive environment. We expect people to take ownership form opinions and engage directly with hard problems.

We work with a high degree of transparency and autonomy. Context is shared openly and decisions are discussed challenged and then made. Once a call is made we commit and move forward.

Youll be expected to work through ambiguity weigh tradeoffs and take responsibility for results while keeping a high bar for quality and customer trust.

Every team member at Hiya is expected to live our core values:

• Serve our customers and partners by holding a high bar for trust and quality

• Own share in success and open up to failures

• Lead listen show up with a point of view but commit entirely once a decision has been made

• Improve even if it means changing course or contradicting ourselves

• Do rather than observe

• Competitive salary and annual bonus: Structured OTE with upside tied to market performance.

• Hybrid working: Based in Singapore with flexibility on where and how you work.

• Annual professional development budget: Dedicated investment in your growth and skills.

• Home office support: Well help you set up a productive working environment.

• International collaboration: Work closely with teams across the US UK EMEA and APAC with travel to match.

Were building a team with diverse perspectives identities and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger more dynamic and a great place to build a career.

Weve been recognized by Built In GeekWire Comparably G2 Forbes and Deloitte Technology Fast 500 for our culture innovation leadership compensation and more. At Hiya were a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo resulting in an energized team thats passionate about their work. Youll love working here if youre looking for an innovative challenge thats disrupting an industry. Come join us!

Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

Required Experience:

Director