KSA -Teaching Assistant

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Job Tittle: Teaching Operations Assistant Hourly Paid

Openings: 17 Riyadh 8 Khobar 5 Jeddah 4

Location: Saudi Arabia Riyadh/Jeddah/Dammam)

Pay Band: Parttime hourly paid

Contract type: One year freelance hourlypaid contract

Role Purpose

To deliver high quality and efficient customer services to internal and external teaching centre customers meeting customers needs and enabling the British Council to achieve its objectives. To support the Teaching Centre in the delivery of quality courses (especially Young Learners) in particular by assisting teachers to monitor young learners. To help the Operations team with administrative task that ensures daytoday running of the teaching centre.

Context and environment

The British Council Teaching Centres in Saudi Arabia provide English language training in Riyadh Jeddah and Al Khobar to thousands of young Saudi men and women each year in our own premises and offsite at companies and in partner training institutes. All centres have public English courses in their teaching centres and deliver offsite training to corporate clients which vary from government ministries to private companies. Around 1000 young learners and adult students attend courses each term studying General English and IELTS Preparation. Theres a growing offsite corporate programme. The centre is usually open six days a week but sometimes external teacher training sessions are held on Fridays. The busy centres run classes from 9 AM through to 10:45 PM daily. The majority of young learner classes are on Saturdays.

Main opportunities/challenges for this role

• To support and assist the Teaching Centres operations and customer service in the dayto day delivery of quality courses.
• To deal with sometimes difficult YL behaviour and to communicate professionally appropriately and effectively with YL parents.
• To deal with customers students and colleagues from a wealth of diverse backgrounds.
• As the teaching centers operate to customer demand evening work will be expected

Main Accountabilities

Young Learner Support

• Acting as a Young Learner Teaching Assistant to support teachers delivering classes to children. This will include monitoring and encouraging good learner behaviour in and outside of the classroom ensuring Safeguarding and Health and Safety standards are met supporting teachers in and out of the classroom as needed with Early Years Early Primary Primary Early Secondary and Secondary students acting as a translator for lower levels etc.

• Assisting teachers in young learner lessons for example supervising young learners who need to leave the classroom (e.g. to go to the toilet or if they are feeling unwell) as directed by the teacher assisting in maintaining good classroom and behaviour management and supporting young learners in participating in learning activities.
• Liaising with YL coordinator teaching centre operations team/Customer Services Manager in relation to absent young learners and if necessary adult students.

Customer Services

• Meeting and greeting and otherwise coordinating students on the first day of courses each term.
• Coordinating the customer flow during registration periods by assisting and ushering students through the customer journey.
• Assisting in answering first level enquiries facetoface or on the phones relating to British Council activities in country to the satisfaction of customers and according to Customer Service Standards.
• Dealing with second level (specific) enquiries or referring them to the appropriate person within the office who can deal with them.

Administration

• Working with Operations team and Customer Services to ensure waiting lists are fully monitored and updated according to the agreed standards.
• Working with the Teaching Centre and Operations team and Customer Services to contact and inform customers about new classes and courses and about any changes to class schedules.
• Ensuring that BC tests registration forms class fills class lists registers timetables and any other documents are handled to agreed information management standards.
• Participating in the delivery of the Teaching agreed marketing and promotion strategy by assisting in the distribution collection and collation of surveys feedback forms etc.
• Prepare and print YL and adult student reports
• Add YL students and Modules to LMS. Support and address issues with parents and students regrading LMS and share the LMS guidance video with parents. Help the parents to log in to LMS and guide them in steps.
• Assisting in office administrative and logistical tasks such as but not limited to clerical work filing scanning archiving updating documents and data bases
• Maintains accurate records as they relate to the work area

Safeguarding

• Abiding by the British Council Safeguarding policy standards
• Actively monitoring young learners/Adults for signs of distress and promptly acting on
• concerns of abuse in line with dedicated British Council processes

Essential requirements for the role:

• B1 level English
• High School Certificate (Eduational certificate is required for verification
• Working/volunteering experience in customer facing role
• Intermediate command of MS Excel Word and Outlook.
• Experience working in a multicultural organisation in an international context
• Ability to build effective relationships to achieve the delivery of high quality and effective professional services

Desirable requirements for the role

• B1 level Arabic
• University Degree or Diploma in any Field (Eduational certificate is required for verification
• Experience of working in an educational institution
• Experience of working with children

British Council Core Skills

Communicating and Influencing (Level 1

• Listens to others and expresses self clearly with grammatical accuracy and awareness of a diverse audience in speaking and writing.

Planning and Organising (Level 1

• Able to plan own work over short timescales for routine or familiar tasks and processes.

Using technology (Level 1

• Able with adjustments if necessary to use office software and British Council systems to do the job and manage documents or processes.

British Council values and behaviours

British council values and behaviours are applicable across our organisation in all roles and at all levels. They are important because they say what we stand for at the British Council and help us to deliver our strategy. We use them to guide our decision making as well as guiding how we treat one another and the people we work with. These will be assessed in the selection process. Our values are: Open and Committed; Expert and Inclusive; Optimistic and Bold.

The behaviours for each values pair can be found on our Intranet SharePoint site for internal staff and at our Careers portal for external applicants.

Further Information

• This is not a visa sponsored post. Candidate must have a valid KSA residence visa.(Valid Iqama Valid passportNational address)
• Must have KSA Bank account opened under applicants name.
• YLAs are expected to arrive 30 minutes before the start of each class and leave 15 minutes after the end or until students have been picked up.
• Consistency is very important to our Young Learners so a high level of commitment and dedication to your timetabled hours is required.
• All new teaching staff should acquire a KSApolice check. You will also be required to sign a selfdeclaration form before working with children.
• Applicants will need to mention the city they are applying in the application form.
• Please note that all applications for this post should be submitted in English.
• It is advisable to apply in advance to avoid any technical issues at the last moment.
• Closing date: 29/04/2025

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Equality Diversity and Inclusion(EDI) Statement

The British Council is committed to policies and practices of equality diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from underrepresented groups in particular but not exclusively on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council iscommitted to safeguarding children young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks reference checks identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.