F&B Captain

The Food & Beverage Captain is responsible for supervising the daily operations of the assigned restaurant or dining outlet ensuring exceptional guest service and operational efficiency. The role leads and supports the service team maintains the highest standards of hospitality and ensures that all food and beverage services are delivered in accordance with the luxury brand standards of Chedi Hegra. The F&B Captain acts as a role model for service excellence while contributing to guest satisfaction and departmental success.

Location: The Red Palace Boutique Group Riyadh KSA.

• Supervise and coordinate the daily activities of the assigned restaurant or food and beverage outlet.

• Lead motivate and support Servers Hosts and Food Runners to deliver exceptional guest experiences.

• Welcome guests assist with seating arrangements and ensure prompt courteous and personalized service.

• Monitor service quality throughout the guest experience and resolve guest concerns or complaints promptly and professionally.

• Ensure all food and beverage orders are served accurately efficiently and in accordance with brand standards.

• Coordinate with the kitchen and bar teams to ensure timely preparation and delivery of orders.

• Conduct pre-shift briefings to communicate daily menus promotions VIP arrivals reservations and operational updates.

• Monitor staff grooming attendance and compliance with hotel policies and service standards.

• Assist with scheduling task assignments and team supervision during shifts.

• Ensure proper table setup cleanliness and presentation of the dining area before during and after service.

• Monitor inventory of operating supplies and report shortages or replenishment requirements.

• Support cash handling procedures and ensure accurate billing and payment processing where applicable.

• Ensure compliance with food safety hygiene sanitation and health & safety regulations.

• Train and coach team members to continuously improve service quality and operational performance.

• Participate in departmental meetings training sessions and continuous improvement initiatives.

• Diploma or Bachelors degree in Hospitality Management Hotel Management Food & Beverage Management or a related field is preferred.

• Minimum of 23 years of experience as an F&B Captain Restaurant Supervisor or Senior Waiter in a luxury hotel fine dining restaurant or upscale hospitality environment.

• Strong knowledge of food and beverage service standards restaurant operations and guest relations.

• Excellent leadership communication and interpersonal skills.

• Ability to supervise teams in a fast-paced luxury hospitality environment.

• Good understanding of food safety and hygiene standards (HACCP knowledge is an advantage).

• Experience with Point of Sale (POS) systems and restaurant operations.

• Professional appearance and excellent grooming standards.

• Fluent in English; Arabic or additional languages are an advantage.

• Flexibility to work shifts weekends evenings and public holidays.