Desktop Support Engineer_KSA

• Maintain essential IT helpdesk operations including all computer systems network tools and software.
• Maintain and monitor all desk devices health.
• Maintain and manage Voice over IP system.
• Maintain IT assets.

• Manage the end point devises (PC Laptop IP devises etc..) MBCC facility in Dammam.
• Support end point hardware and software for employees and customers.
• End point image creation deployment and maintenance.
• Maintain integration between end point computers and devices like (Weighting scales barcode printers barcode scanners normal printers speakers microphones bill counters coin counters etc. )
• Apply software patches software updates to end point computers and devices.
• Maintain and troubleshoot IT equipments like laptops PC printers and related input and output devices.
• Apply the preventive/routine maintenance to the endpoint devices.
• Maintain and manage file and print servers.
• Randomly audit end point devices and check security compliance.
• Manage windows server update service and insures automatic updates.
• Monitor and manage network interfaces on the access layer network devices.
• Monitor antimalware servers and prepare end point protection reports.
• Manage Active directory users and computers that is delegated by the IT team lead.
• Implementation of and compliance to IT security standards for endpoint devices.
• Manage physical security for employees and devices as per operational standards.
• Support security team in deployment of CCTV devices and cameras.
• Receive IT incident reporting from employees by phone email or any communication system.
• Respond and update IT tickets on the IT ticketing system.
• Escalate issues to the next level of support if necessary as per ITIL standards.
• Maintain users accounts and mail boxes for employees and devices.
• Prepare daily weekly and monthly reports related to end point devices or user accounts.
• Work in one of three shifts along the working day to cover the business requirements.
• Handles any additional duties as directed by the IT Team lead.

• Saudi nationals
• Minimum 2 years of experience
• Experience working in a busy environment handling administrative matters
• Strong communication skills (Arabic and English)
• Ability to multitask

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment free from prejudice discrimination and harassment in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender age race or ethnic origin social and cultural background religion disability and sexual orientation.

$$HR Team Dubai $$ $$ $$$$