DESKTOP SUPPORT ENGINEERS VIP SAUDI NATIONAL

Responsible for delivering exceptional personalized technical support to high-profile clients executives and priority users. This role ensures seamless technology experiences by proactively managing issues providing rapid resolution and maintaining the highest standards of professionalism and confidentiality.

RESPONSIBILITIES

• Executive Support
  • Provide white-glove IT support to C-level executives board members and other VIPs.
  • Ensure minimal disruption to their workflow by resolving issues quickly and discreetly.
• Technical Troubleshooting
  • Diagnose and resolve hardware software network and mobile device issues.
  • Support collaboration tools (Teams Zoom Outlook etc.) and productivity applications.
• Proactive Monitoring
  • Anticipate potential issues and implement preventive measures.
  • Maintain and monitor VIP devices for performance security and updates.
• Incident Management
  • Act as the primary point of contact for VIP incidents.
  • Escalate complex issues to specialized teams while maintaining ownership until resolution.
• Confidentiality & Security
  • Handle sensitive information with discretion.
  • Ensure compliance with corporate security policies and data protection standards.
• Customer Experience
  • Deliver a concierge-level support experience with empathy patience and professionalism.
  • Provide clear communication and regular updates during issue resolution.

QUALIFICATIONS

• Bachelors degree (preferred).
• 5 years of IT support experience with at least 2 years in executive/VIP support.
• Strong knowledge of Windows macOS iOS Android and enterprise applications.
• Familiarity with networking concepts VPNs and remote access solutions.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• High level of discretion and professionalism when dealing with confidential matters.

Vertical

Technology