Exchange Admin

The Opportunity

You are part of PwC Collaboration & Identity Services team. Together with your colleagues you ensure the secure smooth and highquality operation of our Exchange Online and messaging services.

In this role you independently run maintain and further develop our mail calendaring and messaging environment. You act asaExchange Administrator collaborate with global PwC teams and support our users and business stakeholders to guarantee a reliable compliant and efficient communication landscape.

As part of a diverse and cross-functional team you bring high quality operation and support expertise to the IT organization and to our internal customers.

• Operate maintain and optimize our Exchange Online environment.

• Ensure the stability performance and security of messaging services through monitoring reporting and proactive maintenance.

• Manage incident and request resolution (2nd/3rd level) in close collaboration with our IT Service Desk and global teams.

• Implement and maintain Exchangerelated policies (retention labels compliance rules mailbox permissions shared mailboxes).

• Drive continual improvement initiatives around messaging services with a strong focus on quality automation and simplification.

• Manage service documentation and ensure auditready configuration and operational transparency.

• Act as SME for messaging in projects and crossfunctional initiatives.

• Collaborate with PwC Global IT to align local and global service components.

• Support eDiscovery and legal/OGC requirements related to mail systems.

• You hold aBachelordegree inComputer Science Information Systems

• Minimum 4 years of experience in Microsoft Exchange Online

• Strong understanding of mail flow DNS SPF/DKIM/DMARC hybrid or cloudonly messaging environments.

• Experience with Microsoft 365 admin portals compliance center and messaging security.

• Microsoft 365 Fundamentals (MS900).

• Microsoft 365 Messaging Administrator Associate (MS203).

• PowerShell proficiency (including automation reporting bulk operations).

• Understanding of identity concepts (Entra ID conditional access RBAC groups).

• Experience with enterprise IT operations change management and structured troubleshooting.

• Azure Fundamentals (AZ900)

• You are fluent (written and spoken) in English.

• You have strong analytical and problemsolving skills with a proactive mindset.

• You communicate clearly and confidently with both technical and nontechnical stakeholders

• You take ownership enjoy working independently and have a strong serviceoriented attitude.

• You collaborate well in a multicultural crossfunctional environment.

• Experience with Microsoft Purview /Compliance solutions (eDiscovery retention DLP).

• Familiarity with automation using Graph API Power Automate or Azure Automation.

• Experience collaborating in global organizations with shared messaging environments.

• Basic knowledge of mobile device integration

• ITILv4/v5 Foundation - recommended