AI Experts
Yara Ahmed
Data Analyst
About Me
I am a data analyst with a successful track record of creating and improving databases, data collection systems, and data analytics. Responsible for data modeling and data analysis to create standard reports and customiz…
I am a data analyst with a successful track record of creating and improving databases, data collection systems, and data analytics. Responsible for data modeling and data analysis to create standard reports and customized ones. Keen on building a great Customer Relationship to obtain a full understanding of the required data and to deliver detailed business requirements. Able to manage and coordinate multiple activities under tight timeframes, while maintaining the professional standards.
Experience
Business data analyst
Vodafone International services
Apr 2021 - Present · 5 years 2 months
• Responsible for Device Lifecycle Management operational reporting and analysis.
• Working closely with DLM customers in providing the department with appropriate analysis on the department’s KPIs.
• Providing recommendations & insights to support the decision-making process
and detecting issues that may have impact on the business causing revenue loss in addition to enabling DLM collecting Invoices.
• Cleaning, correlating, and Analyzing complex data sets to interpretate it in a self-explanatory, and visualized reports.
• Provide an Inventory dashboard for the DLM customer on a weekly basis for all purchased products.
• Develop financial reports that is used for billing and invoicing purposes based
on the revenue generated (spend) from DLM accounts.
• Reporting the returned items data for the customer weekly and validate
against the customers inventory, guaranteeing zero extra cost for delayed returns.
DLM Data Analyst
Vodafone of Intelligence Services
Apr 2021 - Present · 5 years 3 months
Responsible for Device Lifecycle Management operational reporting and analysis.
Working closely with DLM customers in providing the department with appropriate analysis on the department’s KPIs.
Providing recommendations & insights to support the decision-making process and detecting issues that may have impact on the business causing revenue loss in addition to enabling DLM collecting Invoices.
Cleaning, correlating, and Analyzing complex data sets to interpretate it in a self-explanatory, and visualized reports.
Provide an Inventory dashboard for the DLM customer on a weekly basis for all purchased products.
Develop financial reports that is used for billing and invoicing purposes based on the revenue generated (spend) from DLM accounts.
Reporting the returned items data for the customer weekly and validate against the customers inventory, guaranteeing zero extra cost for delayed returns.
Teaching Assistant
Helwan University
Feb 2017 - Sep 2021 · 4 years 7 months
Assisting Paleontology, Petrology, and Crystallography undergrads’ classes at the Earth Science department.
Performance Manager
Vodafone of Intelligence Services
Mar 2018 - Mar 2021 · 3 years
Responsible of leading, monitoring, and driving performance of a team frontlines to achieve the operational KPI’s.
Providing monthly and quarterly analysis for the team TNPS, Agent Satisfaction, and First Contact Resolution.
Analyzing the training needs of the team and provide sufficient sessions and briefings to cover the gaps
Account Advisor
Vodafone International Services
Oct 2016 - Feb 2018 · 1 year 4 months
Answering Customer queries related to billing and delayed orders, as well as Supporting technical queries related to Fixed Services “Landline, Home Broadband & IPTV”.
Skills
Business Communication
Data Scraping
Electronic Files
Numeric Information
Data Analysis and Reporting
Biking
Management Experience
Data Analysis
Data Mining
Data Visualization
Customer Service
MS Excel
MS Word
MS PowerPoint
MS Access
MS 365 SharePoint
Power BI
MS 365 Power Automate
MS 365 Power Apps
Arc-GIS
Tableau
SQL
Jira
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