IT Support Engineer with 2+ years of experience providing L1/L2 technical support for desktops, laptops, peripherals, and applications. Strong knowledge of Windows OS, hardware troubleshooting, and networking basics (LAN…
IT Support Engineer with 2+ years of experience providing L1/L2 technical support for desktops, laptops, peripherals, and applications. Strong knowledge of Windows OS, hardware troubleshooting, and networking basics (LAN/Wi-Fi). Experienced in ticket handling, system maintenance, and end-user support with strong problem-solving skills.
<p>Provided L1/L2 IT support for desktops, laptops, printers, scanners, and peripherals, Installed, configured, and troubleshot Windows OS, software, and hardware issues, Monitored system/server performance and coordinated service tickets, Assisted users with basic LAN, Wi-Fi, and connectivity issues, Maintained IT asset inventory and documentation</p>
<p>Provided L1/L2 IT support for desktops, laptops, printers, scanners, and peripherals<br>
Installed, configured, and troubleshot Windows OS, software, and hardware issues<br>
Monitored system/server performance and coordinated service tickets<br>
Assisted users with basic LAN, Wi-Fi, and connectivity issues<br>
Maintained IT asset inventory and documentation</p>
Provided technical support onsite at customer locations for commissioning new systems or resolving operational issues with existing systems, Troubleshoot electrical control circuits with the use of multi-meters, IC tester and other diagnostic tools
<p>Provided technical support onsite at customer locations for commissioning new systems or resolving operational issues with existing systems<br>
Troubleshoot electrical control circuits with the use of multi-meters, IC tester and other diagnostic tools</p>
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