Michael

Michael

Professional Scrum Master | Agile Coach | IT Project Manager
Germany
English, German

About Me

Hi There! I’m an Agile enthusiast with a proven track record as a Senior Scrum Master and Agile Coach. I possess a deep understand-
ing of Agile methodologies, including SAFe, Scrum, XP, TDD, and Kanban, with a focus on …

Experience

Sr. Scrum Master

Fidelity Information Services (FIS Global), India
Jan 2016 - Jan 2023 · 7 years

<p>Spearheaded a diverse hybrid/virtual team of over 25+ members (2 Scrum Teams & 1 Kanban Team).<br>
Coached teams in self-organization and cross-functionality.<br>
Supported teams in achieving their Program Increment (PI) goals through effective facilitation of daily stand-ups, sprint planning, reviews, and retrospectives.<br>
Catalyzed continuous innovation and automation of payment products and services, resulting in a 25% increase in productivity, a 15% reduction in process time and a 30% improvement in customer satisfaction.<br>
Led Agile/SAFe transformation and adoption for select verticals, achieving high Customer Satisfaction (CSAT) scores of 95%.<br>
Played a key role in facilitating Program Increment (PI) Planning sessions alongside RTEs and Scrum teams.<br>
Defined objectives, identified dependencies, mitigated risks, and tracked PI progress to ensure smooth project releases.<br>
Coached, mentored and conducted periodic workshops, Communities of practice (COPs) & brownbag sessions on Agile/ SAFe and Lean best practices.<br>
Enhanced team dynamics, performance, and self-organization by 40%.</p>

Sr. IT Project Manager

Gartner, India
Jan 2014 - Jan 2015 · 1 year

<p>Orchestrated the launch of mission-critical IT projects, pivotal for successful Web and CMS implementations.<br>
Drove a 25% increase in product success metrics.<br>
Managed multiple customer accounts.<br>
Provided Pre-Sales support.<br>
Contributed to a 20% increase in client acquisition.<br>
Facilitated incremental product releases through cross-functional collaboration, processes, and performance.<br>
Led the successful migration of legacy systems to modern platforms.<br>
Improved system performance by 40% and enhanced user experience by 35%.</p>

Sr. Project Manager

LionBridge Pvt Ltd, India
Jan 2012 - Jan 2014 · 2 years

<p>Managed a variety of portfolios including Web Development, localization of products and Technical publishing.<br>
Supervised a 40+ member team of technical authors for the publishing of complex technical content related to Aeronautics (Boeing, Rolls-Royce and Airbus).<br>
Ensured quality and adherence to project timelines.</p>

delivery Manager

ElementK, India
Jan 2011 - Jan 2012 · 1 year

<p>Led a team of 25+ members, including Instructional Designers, Graphic Designers, QA, and Web Developers.<br>
Produced a wide range of eLearning courses (Web Based content and Instructed Led Trainings).</p>

associate Project Manager

Lionbridge Pvt Ltd, India
Jan 2006 - Jan 2011 · 5 years

adVERTISER PUBLICIST

ITG Pvt Ltd, Kuwait
Jan 2004 - Jan 2005 · 1 year

UI/UX dEVELOPER

SIFY Technologies, India
Jan 2001 - Jan 2003 · 2 years

Skills

Technical Agile Methodology Data Analysis Project Management Scrum Development Project and Program Management Project/Program Development Servant Leadership Cross-Functional Leadership Product/Business & IT Alignment Value Delivery Release Management Metrics and Reporting Process Optimization Risk and Dependency Tracking Coaching and Mentoring Lean-Agile Practices Stakeholder Engagement MS Project MIRO JIRA Rally Asana Slack Trello Confluence SharePoint Microsoft Office Suite HTML CSS3 C++ Python SQL Power BI Tableau Advanced Excel Google Analytics Data Visualization Agile Scrum Kanban SAFe Waterfall Test Driven Development TDD Design Thinking Lean
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