About Me
Dedicated professional with a background in system security and support analysis, blending technical expertise with data visualization skills. Aspiring to transition into a data analyst role, I leverage hands-on experien…
Dedicated professional with a background in system security and support analysis, blending technical expertise with data visualization skills. Aspiring to transition into a data analyst role, I leverage hands-on experience to bridge technology and data objectives. Proven in collaborative and independent work, ensuring effective solutions for cross-functional team success.
Experience
Data Analyst / Project Co-ordinator
Provided Data Science services, including data cleansing and analytics, to extract valuable insights from raw data.
Participated in the complete software development life cycle, from requirements gathering to deployment.
Conducted comprehensive data analysis, capturing, and assessing business requirements for informed decision-making.
Developed dynamic data visuals, dashboards, and custom reports using tools such as Power BI.
Collaborated with cross-functional teams to design, implement, and maintain software solutions.
Wrote efficient, testable, and scalable code, following best practices and design patterns.
Coordinated the migration project from TIBCO MFT to IBM Sterling, leading a team of professionals to ensure a smooth transition.
Collaborated with stakeholders to gather requirements, created project timelines, and managed project resources effectively.
Conducted thorough risk assessments and implemented mitigation strategies, resulting in a 15% reduction in potential project delays.
Oversaw testing processes, ensuring compatibility and functionality between existing systems and the new IBM Sterling solution.
Provided training sessions for end-users, fostering a smooth adoption process, and minimizing disruptions during the migration.
Data Analyst
• Conducted comprehensive data analysis, capturing, and assessing business requirements for informed decision-making.
• Developed dynamic data visuals, dashboards, and custom reports using tools such as Power BI.
• Provided Data Science services, including data cleansing and analytics, to extract valuable insights from raw data.
• Participated in the complete software development life cycle, from requirements gathering to deployment.
• Collaborated with cross-functional teams to design, implement, and maintain software solutions.
• Wrote efficient, testable, and scalable code, following best practices and design patterns.
System Support Analyst/ Project Co-ordinator (BoTW)
Experience installing, configuring, or supporting business applications.
Ability to analyze, troubleshoot and resolve production incidents raised by Application users to ensure closure with SLA.
Strong communication and Interpersonal skills to provide status updates to business and IT management.
Facilitated communication and collaboration between BMO Bank and Bank of the West teams to streamline the integration process.
Coordinated regular meetings and status updates to keep all stakeholders informed and aligned with project goals.
Utilized SharePoint as a central hub for project documentation, task tracking, and collaboration.
Developed and maintained SharePoint sites to enhance team efficiency and accessibility.
Employed Excel for detailed task tracking, progress monitoring, and issue resolution.
Regularly updated and shared project dashboards for real-time visibility.
Implemented Power BI for comprehensive data analysis, providing insights into project progress and potential areas for improvement.
Developed custom reports and data visuals to present key performance indicators, ensuring stakeholders had accurate and actionable information.
Applied strong organizational and follow-up skills to chase individuals for timely completion of assigned tasks.
Documented key project milestones, decisions, and risks to create a comprehensive project history for future reference.
Generated regular status reports for project stakeholders, highlighting achievements, challenges, and next steps.
Technical Support Advisor
Investigating and diagnosing technical problems reported by users or customers in a fast-paced and fast-growing environment with modern infrastructure.
Identifying the root cause of issues and providing solutions to resolve them.
Interacting with users or customers to understand their technical issues and providing prompt and helpful assistance.
Answering questions, providing step-by-step guidance, or explaining complex technical concepts in a user-friendly manner.
Utilizing networking principles and tools to diagnose and troubleshoot network issues reported by users.
Analyzing network connectivity problems, identifying network bottlenecks, and resolving issues related to protocols and IP addressing.
Reviewing the latest alerts to determine relevancy and urgency and creating new trouble tickets for an alert that signals an incident.
Providing technical assistance remotely using various communication tools such as phone, email, chat, or remote desktop software.
Guiding users through troubleshooting steps and resolving issues without being physically present.
Cyber Security GRC student (CO-OP)
Ensured information security compliance with federal regulation and industry standards.
Assisted team in penetration test reconciliation and remediation process.
Learned about regulatory requirements and IT general controls.
Communicated risk and vulnerabilities to key stakeholders to initiate and drive risk remediation.
Communicated with system owners and assisted to ensure completeness of DCJ and CKA inventory.
Performed IT and third-party vendors risk assessments.
Participated in documenting penetration test remediation process.
Participated in ITGC assessment, gap follow-ups and maintained risk register.