IT Professional with +6 years of experience working closely with business stakeholders to comprehend information needs and establish project deliverables. +2 years working as a Data Analyst supporting business operations…
IT Professional with +6 years of experience working closely with business stakeholders to comprehend information needs and establish project deliverables. +2 years working as a Data Analyst supporting business operations through Data-Driven insights. +4 years translating business requirements into needs. Proficient in Excel, PowerQuery, PowerBI, Linux/Windows, and Python. Skilled in SQL, Tableau, Snowflake, Looker, Data Analysis, MS Power Automation, Jira, Confluence, AWS, and Git. Proactive, self-motivated, and analytical, capable of working both independently and collaboratively within a team. Experience in Agile Scrum/Kanban development environments, with experience engaging directly with customers.
Supported the Business Team in conducting comprehensive data analysis across various Lenovo repair centers, focusing on Lenovo computer maintenance data.
Uncovered valuable maintenance trends.
Identified recurring patterns.
Led to more efficient budget allocation in business operations, particularly in the warranty department.
Collaborated with diverse stakeholders, including Repair Centers, Depots, Vendors, and Factories, to gain insights into data management processes.
Integrated multiple data sources and conducted data cleaning.
Established protocols for collecting and storing new data patterns into just one Database.
Created and managed dashboards and reports using Excel, PowerQuery, Looker and PowerBI.
Developed and maintained data pipelines for efficient data extraction, transformation, and loading (ETL) processes.
Helped establish operational processes and create monthly reports for senior management.
Promoted data-driven decision-making.
Implemented automation solutions using Python/Selenium and MS Power Automation.
Improved reporting efficiency.
Supported the PMO Manager in project planning and tracking.
Ensured projects met deadlines and stayed within budget.
Enhanced time management and resource allocation.
Established data collection processes.
Extracted data from various sources (Excel, SQL, ServiceNow, and SAP).
Assisted the development of SLAs, KPIs, and aided project cost accounting (EAC, ETC, Forecasts).
Automated reporting with Python, Excel, SQL, MS Power Automation, and AWS.
Maintained interactive dashboards and reports in Tableau and PowerBI.
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