cindy ivory banglagan

Highly focused and detail-orientated Reporting Analyst with 6
years career experience in commercial and domestic research
environments. Dedicated professional with exceptional skill in
data collection, analysis, and reporting. Deadline-driven with
excellent problem-solving and written and verbal communication
skills.

<p>Generate weekly, monthly, quarterly and annual reports for North American clients.<br>
Collect and analyze sales data, customer feedback and operational metrics to identify patterns and insights.<br>
Generate actionable insights and recommendations to drive business growth, improve operational efficiency, and enhance customer satisfaction.<br>
Collaborate with cross-functional teams to support strategic planning initiatives and decision-making processes.<br>
Set up and test new reports to ensure the information is correct e.g. visitor summary reports where maps and entrance co-ordinates need to be prepared.<br>
Follow up on any data queries to ensure that the data is as accurate as possible for the client.</p>

<p>Validating footfall counts from different High Streets, Shopping Centres and Retail Parks and review data to ensure that they are sensible.<br>
Assist analyst team with the weekly and monthly footfall data checks - review reports.<br>
Provide special attention to new clients' data to ensure that the client receives the best possible care when on-boarding them to Springboard.</p>

<p>Perform quality audits and share the feedback with the team or client as appropriate.<br>
Develop and maintain an understanding of customer service level agreements (SLAs) and the key performance requirements of the department's products.<br>
Update and maintain various systems/tools per standard process documentation which may include: Execute transactions with minimal direction, enter data and retrieve information from group specific system.<br>
Interpret evidence from multiple tools and systems to determine legitimacy of customer behavior across multiple products.<br>
Assist Team Lead or act as backup to Team Lead on various tasks when needed.</p>