Abdulhadi Abdullah Alshamri

Abdulhadi Abdullah Alshamri

Head of Collections
السعودية
Arabic, English
Full-time On-site

About Me

Executive leader with 20+ years of experience improving portfolio performance, credit risk governance, recovery outcomes, and operational effectiveness across Saudi banks, finance companies, and fintech platforms. Proven…

Experience

Head of Collections | Portfolio Performance Lead

Sahb Finance · Riyadh , Ar-Riyad , Saudi Arabia
Jan 2024 - Jun 2026 · 2 years 5 months

<p>Directed recovery of a distressed corporate portfolio exceeding SAR 900M, recovering approximately SAR 450M (50%) with a 43-member Collections and Legal team</p><p> Appointed by the Board of Directors to chair a Distressed Debt Committee spanning Collections, Legal, and Credit</p><p> Reactivated and redesigned recovery operations for a dormant portfolio after years of limited collection activity</p><p> Managed restructuring, settlements, and early-repayment initiatives to maximize recovery while preserving principal balances</p><p> Strengthened collateral recovery through SAMA-compliant asset registration, repossession, and enforcement processes</p>

Acting Head of Collections

Saudi Finance Company · Riyadh , Ar-Riyad , Saudi Arabia
Jan 2023 - Dec 2023 · 10 months

<p>Led an 89-person Collections, Recovery, and Legal function managing SAR 1.2B–1.8B in Retail and SME portfolios</p><p> Reorganized the department to strengthen governance, operational controls, and performance accountability</p><p> Presented a comprehensive portfolio diagnostic to the CEO, resulting in the establishment of an Executive Distressed SME Portfolio Committee</p><p> Directed cross-functional review of distressed SME exposures across Credit, Risk, Operations, and Collections, approving restructuring, payment deferrals, and enhanced collateral strategies</p><p> Closed regulatory observations raised by SAMA, Internal Audit, External Audit, Compliance, and Risk</p><p> Managed legal recovery, including Najiz execution and judicial enforcement, in coordination with external legal firms</p><p> Partnered with Credit, Risk, Legal, and Business teams to improve portfolio quality and manage Kafalah-related exposure</p>

Senior Collections Manager

Emkan Finance · Riyadh , Ar-Riyad , Saudi Arabia
Jan 2020 - Dec 2022 · 2 years 10 months

<p>Joined during startup and built the Collections function from inception within a fast-growing, multi-product finance platform</p><p> Oversaw portfolios ranging from SAR 1.7B to approximately SAR 2.5B across Retail and SME segments</p><p> Established the organizational structure and scaled a 160+ member function across Early and Late Collections, Recovery, Legal, Analytics, and Customer Support</p><p> Delivered a 35% improvement in Cure Rate and a 28% reduction in Roll Rate migration through vintage-based segmentation and targeted collection strategies</p><p> Evaluated external collection agencies monthly and replaced underperforming partners to protect recovery SLAs</p>

Collections Supervisor

Nayifat Finance · Riyadh , Ar-Riyad , Saudi Arabia
May 2016 - Dec 2019 · 3 years 7 months

<p>Led 18+ collection officers across the delinquency lifecycle, from early-stage collections through legal recovery and write-off</p><p> Developed recovery strategies for personal finance, credit cards, auto finance, and SME portfolios, including Kafalah-supported programs</p><p> Negotiated settlements and early-repayment arrangements to improve recovery outcomes</p><p> Oversaw collateral recovery, including vehicle repossession and real estate enforcement</p>

Collections Specialist

Riyad Bank · Riyadh , Ar-Riyad , Saudi Arabia
May 2013 - Apr 2016 · 2 years 11 months

<p>Supervised a team of 8 collection officers across Retail and SME recovery activity</p><p> Resolved delinquent personal finance, credit card, and auto finance accounts through structured negotiation and settlement</p><p> Collaborated with Risk teams to reduce exposure within unsecured lending portfolios</p>

Operations & Collections Officer

Al Rajhi Bank · Riyadh , Ar-Riyad , Saudi Arabia
Apr 2004 - Apr 2013 · 9 years

<p>Progressed over a 9-year tenure through branch operations, treasury, and collections to Deputy Branch Manager, supervising 12+ staff and managing recovery activity across credit cards, personal finance, and auto finance</p>

Assistant Accountant

Aljomaih Group · Riyadh , Ar-Riyad , Saudi Arabia
Jun 2003 - Mar 2004 · 8 months

Prepared daily sales reconciliations, assisted with accounts reconciliation, maintained accurate financial records, supported accounts receivable and payable activities, verified transactions and supporting documents, assisted with financial reporting, and followed up on outstanding balances and discrepancies.<p></p>

PROJECTS

Kafalah Guarantee Recovery & Distressed Customer Resolution Program

Saudi Finance Company
Duration : 01-Jan-2023 - 31-Dec-2023

Led the development and implementation of a Kafalah Guarantee Recovery Program for distressed customers at Saudi Finance Company. Obtained CEO approval and established a cross-functional committee involving Collections, Credit, Risk, and Operations to assess eligible cases and determine the most appropriate recovery strategy. The program enabled the company to utilize Kafalah guarantees for eligible defaulted customers while applying tailored resolution strategies, including loan rescheduling, settlements, payment deferrals, and liquidation of collateral where appropriate. The initiative significantly enhanced the performance of the collections portfolio, contributing to an approximately 18% reduction in NPLs and a 35% improvement in customer repayment regularity, while strengthening cash flows and recovery performance. The program delivered strong and measurable results by improving portfolio quality, accelerating recoveries, and providing structured solutions for distressed customers while balancing customer resolution with the company’s risk and recovery objectives.<p></p>

Certifications

Microsoft Power BI Advanced

Training Provider · Riyadh , Ar-Riyad , Saudi Arabia · 2025

Skills

Portfolio Leadership Credit Risk Governance Recovery Strategy Operational Excellence Executive Decision Support Predictive Analytics Executive Leadership Portfolio Performance Management Collections Strategy & Transformation Collection Operations Enterprise Governance Cross-Functional Leadership Stakeholder & Change Management Data-Driven Decision Making NPL & Delinquency Management Debt Recovery Early & Late Collections Write-off Recovery Credit Risk Monitoring Recovery Governance Legal Recovery Debt Restructuring & Settlement Collateral Recovery Vintage & Roll Rate Analysis FPD Monitoring Early-Stage Intervention PTP & PTP-Kept Rate Analysis RPC Optimization Segmentation Early-Warning Strategy Executive Reporting Business Intelligence Portfolio Analytics Power BI Tableau SAMA Regulatory Compliance Collection Agency Governance Legal Vendor Governance Performance Governance Microsoft Power BI Microsoft Excel Looker Studio Fin One Castle Collection Platform 3i System CLS System FEN Loan Management System Microsoft 365 Advanced Data Analytics Communication
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