Service Engineer (fmd)

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Job Description:

The Senior Service Engineer is a key technical specialist responsible for delivering high-quality service solutions to customers throughout the full lifecycle of installed systems and equipment. The role combines advanced technical expertise with strong customer focus to ensure safe reliable and efficient operation of assets while contributing to customer satisfaction.

The Senior Service Engineer operates with a high degree of autonomy supports complex service activities and acts as a technical reference for customers colleagues and cross-functional teams.

How youll make an impact:

• Perform advanced commissioning troubleshooting maintenance upgrades and repairs on complex systems and equipment.
• Diagnose root causes of technical issues and implement effective corrective and preventive actions.
• Execute service activities in compliance with technical standards quality requirements and safety regulations.
• Act as a trusted technical interface for customers during service execution and after-service follow-up.
• Support customer training technical briefings and on-site guidance when required.
• Provide clear technical explanations recommendations and improvement proposals to customers.
• Ensure service activities comply with all Health and Safety internal procedures contractual requirements and regulatory standards.
• Provide technical input for service quotations upgrades and retrofit opportunities.
• Coordinate with service coordinators project managers engineering and supply chain to ensure efficient execution.
• Act as the main point of contact for customers maintaining strong relationships and ensuring high levels of customer satisfaction.

Your background:

• 510 years of hands-on field service experience in industrial electrical automation or power systems environments.
• Proven experience with complex installations commissioning troubleshooting and lifecycle service activities.
• Background in customer-facing roles working independently on-site and managing technical responsibility.
• Experience in service projects outages retrofits upgrades or system extensions is highly desirable.
• Strong knowledge of one or more of the following depending on the business area: Automation and control systems (PLC DCS SCADA) Protection and control systems communication networks.
• In depth knowledge of Substation Automation Systems such as MicroSCADA or similar will be beneficial.
• Ability to read and interpret electrical schematics and wiring diagrams functional specifications and technical documentation.
• Willingness to travel frequently and work on customer sites including occasional on-call or outage support.

Grid Automation business unit offers a comprehensive portfolio of products and solutions in the field of substation automation and communication systems. These solutions serve all key segments of the electrical energy system including power generation transmission distribution as well as industry transportation and infrastructure.

More about us

At Hitachi Energy we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace competitive rewards and opportunities for professional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives.

Our benefits offering for this role generally includes:

Private medical care and life insurance

Access to fitness and wellness programs

Access to benefits platform with discounts and perks

Employee Capital Plans (PPK)

Equipment for working from home or allowances for setting up a workplace at home

Spectacles and contact lenses allowance

Company events and teambuilding activities

Psychological support program

Free parking available

Add if applicable: additional benefits may apply depending on the role grade and business requirements.

You will receive more specific information during the recruitment process.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process Hitachi Energy uses digital and automated tools including Al-supported solutions to assist with activities such as application screening job matching and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process Hitachi Energy conducts pre-employment background checks that may include verification of employment history education criminal records and other relevant information in accordance with applicable laws.

For certain rolesparticularly those involving access to sensitive information financial responsibilities client data regulated environments or security-sensitive functionsadditional or more comprehensive background or security screenings may be required. These may include but are not limited to enhanced criminal history checks credit history reviews (where legally permissible) sanctions screening or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity and will always be conducted in compliance with applicable federal state and local laws. Candidates will be notified and where required asked to provide consent prior to the initiation of any such checks.