Technical Support Engineer, Salesforce

We are hiring on behalf of our client a global leader in HR technology delivering an end-to-end SaaS platform that supports the entire recruitment lifecycle. Trusted by thousands of organizations worldwide their solutions combine cloud technology automation and cutting-edge AI to help businesses hire smarter work more efficiently and deliver better talent experiences.

We are looking for a Technical Support Engineer Salesforce to join a technical team supporting a Salesforce-based platform and its custom applications. You will investigate and resolve complex platform and application issues work directly with clients to identify root causes and collaborate closely with Product and Engineering teams to deliver lasting solutions. This is a hands-on role suited to someone with solid Salesforce development knowledge who enjoys troubleshooting working with customers and solving complex technical problems.

Stack: Salesforce Apex LWC Visualforce SOQL REST / SOAP / Bulk APIs Flow

Contact: Contract of Employment

Working model: hybrid - 3x weekly from the office

Working hours: 2:00 PM 11:00 PM Poland time

Location: Krakow

Recruitment process:

• A call with Motife recruiter (30 min)
• Criteria Cognitive Aptitude Test (30 min)
• Hiring Manager Interview (30 min)
• Technical Interview (90 min)

• Investigate and resolve complex issues across Salesforce and custom applications going beyond surface-level troubleshooting to identify root causes.
• Work directly with clients including administrators developers and business stakeholders to understand technical challenges and guide them towards effective solutions.
• Analyze and troubleshoot Salesforce code and configurations helping resolve issues across different areas of the platform.
• Assess the severity and business impact of technical issues and work with Product and Engineering teams to prioritize and resolve them effectively.
• Collaborate with cross-functional teams on technical initiatives and issues that require deeper product or engineering involvement.
• Identify recurring problems and contribute to improvements that make the platform more reliable and support processes more efficient.
• Use modern AI-powered tools such as Agentforce Claude or Gemini to accelerate troubleshooting research and day-to-day productivity.

• 2 years of experience in technical support application support software engineering or a similar troubleshooting-focused role.
• Strong understanding of Salesforce development including Apex Lightning Web Components (LWC) and Visualforce with the ability to read and troubleshoot code.
• Practical knowledge of Salesforce data architecture including SOQL data models/schema design and governor limits.
• Familiarity with Salesforce integrations including REST SOAP or Bulk APIs.
• Understanding of Salesforce automation tools such as Flow.
• Strong analytical and problem-solving skills with a focus on identifying root causes rather than applying temporary fixes.
• Excellent communication skills and confidence working with both technical and non-technical stakeholders.
• A customer-focused approach and the ability to explain technical issues and solutions clearly and reassuringly.
• Curiosity about modern development and AI tools with an openness to incorporating them into your daily work.
• Salesforce certifications such as Administrator Platform Developer I or Advanced Administrator would be an advantage.
• Experience with Salesforce Industries or managed packages would be a plus.

• Medical care
• Life insurance
• Multisport

If youre excited about building developer platforms that scale empower teams and set new standards for engineering excellence wed love to hear from you. Apply via our careers page and please submit your CV in English.

Required Experience:

IC