Team Manager Customer Experience Jobs in Philippines

Responsibilities:The Team Managers primary focus is to oversee coach and develop Customer Care to respond to customer supplier and dynamic partner inquiries resolve issues and answer various questions.The Team Manager will monitor email/call volume email backlogs and actions/responses of the agents...

*For Pooling Purposes*Role Summary:Lead a team of analysts managing email operations spam/abuse mitigation and Trust & Safety workflows ensuring operational excellence in a 24x7 environment.Key Responsibilities:Oversee daily operations ensuring SLA productivity and quality targets are consistently m...

Must have good problem solving decision making & analytical skills.Manages team performance.Provide effective coaching and constructive feedback to subordinates.Performs administrative tasks for Operational support.Lead teams into achieving metric goals complete monthly deliverable and tasks Qualifi...

Support team in managing in-market complex customer queries build apt hypothesis and bring prompt resolution with data support and effective communication.Work closely with in-market Consulting Analytics & Insights team Operations and Data Science Global customer Service Centre to ensure all work is...

This is a remote position. SUMMARY As Customer Experience (CX) Manager you will be responsible for managing a portfolio of the company customer relationships to provide guidance on best practices and use of the company platform. Additionally you will gather intelligence which can be used to enh...

Location: Maynila PhilippinesThales is a global technology leader trusted by governments institutions and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation our solutions empower critical decisions rooted in...

Position: Customer Experience ConsultantWork Hours (Client): 10:00 am - 6:00 pm ESTRole OverviewThe client is looking for a skilled customer experience professional who will be a responsible steward of the clients brand providing their customers with accurate helpful guidance on health and fitness.T...

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Imp...

DescriptionJob Track Description: Performs business support or technical work using data organizing and coordination skills.Performs tasks based on established procedures.In some areas requires vocational training certifications licensures or equivalent experience.General Profile Expands skills with...