Team Manager Customer Experience Jobs in Philippines

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.At Maersk we believe in the powe...

Customer Experience Operations ManagerJob DescriptionThe RoleThis is a senior leadership role overseeing customer support strategy and operations for Realhub and Campaigntrack. Youll lead a large PH-based team drive transformation and efficiency and ensure scalable high-quality service while managin...

ðŸ Hiring: Sales Team ManagerWe are looking for a highly motivated and organized professional who can lead and support our lead generation team while helping us build a strong and consistent sales pipeline.Responsibilities:Lead coach and motivate a team of sales and lead generators to produce qualit...

DescriptionThe Customer Service Team Manager leads and mentors a team of Account Managers supporting multiple clients ensuring high-quality delivery of repair and maintenance services. The role is highly client-facing focused on relationship management operational excellence and service growth acros...

The Content Team Manager leads content planning for AnyMind Philippines Direct-to-Consumer (D2C) Business Unit. Working closely with D2C Brand Managers this role turns business goals product priorities and commercial targets into content strategies that drive engagement conversion and growth. Part p...

Are you excited about being part of an opportunity to be at the forefront of transformation innovation and service excellence for our U.S. Retirement business Then we would love to have you join our FutureChoice Retirement Services Team as a Retirement Operations Advisor! You will help to shape a ne...

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.At Maersk we believe in the powe...

Role OverviewWe are seeking a highly driven and experienced Team Manager for Email Security & Abuse to lead a specialized team responsible for safeguarding our email ecosystem against threats abuse and malicious activities. This role combines technical expertise operational leadership and strategic...

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.At Maersk we believe in the powe...

DescriptionWe are looking for a warm personable and detail-oriented Admissions Concierge to be the first point of contact for prospective families across our global this role you will manage inbound inquiries and guide parents through their initial journeyfrom first contact to scheduling a campus v...

Job DescriptionDirector CX Solutions ArchitectLocation: Philippines (Hybrid)About the Solutions Director RoleThe Solutions function is responsible for designing and implementing tailored business solutions that address client challenges and deliver measurable outcomes. The team serves as a strategic...

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.At Maersk we believe in the powe...

Senior Analyst Escalations Customer Experience and Root Cause Analysis - Quezon City PhilippinesAre you ready to take on a role at the heart of customer satisfaction Do you enjoy exploring complex issues identifying the root causes of customer complaints and delivering meaningful solutions across th...

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Imp...

Overview We are seeking a proactive customer-first Customer Experience (CX) Team Lead to oversee customer support across our DTC and wholesale this role you will deliver exceptional service directly while managing mentoring and optimizing our growing CX function. You will play a key role in creati...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized ex...

*For Pooling Purposes*Overview: Seeking detail-oriented performance driving Team Manager to support data annotation for a global technology platform. The role involves team handling people management driving KPIs reporting presenting to clients stakeholders and classifying datasets to support AI/ML...

As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to: - Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectations - Produce...

DescriptionResponds to customer inquiries by phone (inbound and outbound) e-mail or chat to provide problem resolution.Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.Support different Channels such as Telegram Soc...

Key Responsibilities1. Team Performance ManagementDrive and improve team performance across Customer Experience metrics including Customer Resolution Calls (Inbound & Outbound).Provide behavioral coaching conduct root cause analysis (RCA) and implement effective action plans.Address performance gaps...