Technical Support Specialist
Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Infinit-O is the trusted customer-centric and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.
We navigate complex industry landscapes to drive transformative outcomes helping businesses streamline operations enhance customer experience and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos ensuring sustainable value creation for our clients and team members.
As a Certified B Corporation Infinit-O is committed to the highest standards of social and environmental performance accountability and transparency. We embed these values into every aspect of our operationsaligning business success with a positive impact on our clients people and communities.
Our commitment to Diversity Equity and Inclusion (DEI) is integral to our mission. We believe that building inclusive equitable teams is not only the right thing to doit is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices continuous learning programs and regular equity assessments to ensure a fair and empowering workplace for all.
Key Responsibilities:
We navigate complex industry landscapes to drive transformative outcomes helping businesses streamline operations enhance customer experience and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos ensuring sustainable value creation for our clients and team members.
As a Certified B Corporation Infinit-O is committed to the highest standards of social and environmental performance accountability and transparency. We embed these values into every aspect of our operationsaligning business success with a positive impact on our clients people and communities.
Our commitment to Diversity Equity and Inclusion (DEI) is integral to our mission. We believe that building inclusive equitable teams is not only the right thing to doit is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices continuous learning programs and regular equity assessments to ensure a fair and empowering workplace for all.
Key Responsibilities:
Responding to support tickets in a thoughtful efficient and friendly manner
You will become a product expert knowing features modules and even bugs inside
and out
Finding the root cause. Communicating with the development product and QA
teams to prioritize and resolve customer issues
Proactively communicate with professors on a regular basis to ensure that all their
issues and concerns are being dealt with. We aim to be proactive partner than
reactive.
Report bugs and feature requests and follow-up upon implementation
Contact and liaise with IT departments in universities and explain our requirements
to ensure compatibility before the start of classes.
Requirements
Job Requirements and Credentials:
You are proficient in English and have strong verbal and written communication skills
You have held a customer facing role previously and you loved it!
Youre a problem solver and have exceptional diagnostic skills
You know a lot (some may call you a wizard) about databases and logs.
You know what a query is
You get technology and are considered a nerd (were full of them here dont be shy)
Youre not scared of code and get the logic behind it
You are obsessively customer focused. You have a high level of customer service
aptitude and can manage customer expectations
Your second nature is time management and prioritization
You are curious and genuinely investigate the issues your customers are dealing
with. You assertively represent the voice of the customer
You are an amazing communicator. You know how to listen build rapport and
respond empathetically to customers
Youre a master multi-tasker and keep your cool in high-pressure situations
It would be great if you also knew a thing or two about Salesforce as well
