Service Admin (Simpro-centric) (AO-13877)

This is a remote position.

• Update and maintain accurate job details in Simpro
  
• Chase missing job card information (photos notes materials lists)
  
• Ensure cost centres are created updated and ready for invoicing
  
• Track open jobs and follow up on overdue or incomplete items
  
• Maintain job compliance and supporting documentation
  
• Contact builders clients and tenants to confirm site access and availability
  
• Reschedule missed or delayed appointments
  
• Manage service reminders (annual servicing maintenance audits)
  
• Communicate daily/weekly schedules to technicians
  
• Monitor jobs not started and overdue jobs in Simpro and take action
  
• Draft and send professional emails to builders and clients
  
• Follow up on warranty claims and responses
  
• Log all communication accurately in the CRM
  
• Send reports following inspections and audits
  
• Handle general enquiries escalating complex issues when required
  
• Prepare weekly operational reports (completed pending and overdue jobs)
  
• Generate cost centre status reports and job margin summaries
  
• Track technician performance and productivity metrics
  
• Monitor upcoming warranty expiries
  
• Identify builder trends recurring issues and operational bottlenecks
  

Requirements

• Proven experience in a Virtual Assistant Administrative or Operations Support role (2 years preferred)
  
• Strong organisational and time management skills with the ability to prioritise effectively
  
• High attention to detail and accuracy in data entry reporting and documentation
  
• Excellent written and verbal English communication skills
  
• Confident in communicating with clients builders and internal stakeholders
  
• Proactive mindset with strong follow-up and problem-solving abilities
  
• Ability to work independently while also collaborating within a team environment
  
• Comfortable working with multiple systems and adapting to new tools and workflows
  
• Experience with job management systems (Simpro or similar) and CRM platforms
  
• Proficiency in tools such as Google Drive and Microsoft Office/Google Workspace
  
• Ability to handle sensitive information with professionalism and confidentiality
  

Benefits

• Australian clients and Australian hours (giving you great experience and an early finish!)
  
• Work from Home Allowance
  
• HMO for you AND a dependent
  
• 20 Days Annual Leave and 5 Days Sick Leave
  
• Government Statutory Benefits
  
• 13th Month Pay
  
• Computer Equipment
  
• Opportunities for growth
  
• And of course a competitive salary