Manager Service Support

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

• High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone:Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.

Job Responsibilities:

• The Manager Service Operations leads the back-office teams responsible for Procurement Vendor Management Order Management and Service Data Management each delivered through a team leader or supervisor.
• The role is accountable for SLA compliance processing accuracy and data integrity across these functions supporting Vertivs Americas Services business through process discipline and continuous improvement.
• Success requires strong operational and people management capability analytical skills and a customer-focused mindset along with the ability to manage through leaders and coordinate across supply chain field operations sales support and finance.
  
  

Qualifications:

• 10 years of progressive experience in services process customer support or business process operations.
• With 3 to 4 years managing team leaders or supervisors (managing-managers experience) not solely individual contributors.
• Proven track record running multi-team operations through a leadership layer in a shared services or global business services environment supporting procure-to-pay order-to-cash or data management functions.
• Demonstrated experience implementing process improvements ensuring data quality and driving measurable results in operational support functions. Experience with procurement order management or supplier coordination required.
• Amenable to

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
• Transparent and Open Communication