TERADYNE where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths views and experiences. We believe that our differences enable us to be a better team one that makes better decisions drives innovation and delivers better business results.
Opportunity Overview
Administrative
Carries out supervisory duties in accordance with the organizations policies and applicable laws.
Looks into adherence to policies.
Plans assigns and directs work to the team members.
Conducts performance appraisals in accordance with company standards.
Ensures that information and action items are properly communicated by conducting regular team meetings.
Approves team members leaves and holiday coverage.
Operations
Ensures that the team is sufficiently staffed in line with current work volumes to meet or exceed SLAs.
Monitor employee performance conduct and attendance and address issues proactively.
Review processes procedures and tools and recommend changes when necessary.
Receive and deliver product process and procedure-specific training.
Participate in regularly scheduled meetings and business reviews with management other related departments or regional counterparts as required.
Monitor the skill set of agents and recommend additional training when needed.
Supervise day-to-day operations and work closely with the CSC manager on operations-related concerns.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If youre ready to join us in this mission take a closer look at the minimum criteria for the position.
Candidate should have completed a 4-year bachelors degree.
At least 2 years of work experience in a customer service environment
Must demonstrate strong aptitude for customer service.
Must be fluent in English with excellent business communication skills (both written and verbal)
Previous people management experience
Proficient with writing reports business correspondence and procedure manuals
Proficient with spreadsheets and word processing software
Ability to work on own initiative and under pressure to achieve deadlines.
Ability to work well in a team problem-solving skills
We are only considering candidates local to position location and are unable to provide relocation for this position. This position is not eligible for visa sponsorship.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment.
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Required Experience:
Manager
Our PurposeTERADYNE where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.We cultivate a culture of inclusion for all employees...
Our Purpose
TERADYNE where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths views and experiences. We believe that our differences enable us to be a better team one that makes better decisions drives innovation and delivers better business results.
Opportunity Overview
Administrative
Carries out supervisory duties in accordance with the organizations policies and applicable laws.
Looks into adherence to policies.
Plans assigns and directs work to the team members.
Conducts performance appraisals in accordance with company standards.
Ensures that information and action items are properly communicated by conducting regular team meetings.
Approves team members leaves and holiday coverage.
Operations
Ensures that the team is sufficiently staffed in line with current work volumes to meet or exceed SLAs.
Monitor employee performance conduct and attendance and address issues proactively.
Review processes procedures and tools and recommend changes when necessary.
Receive and deliver product process and procedure-specific training.
Participate in regularly scheduled meetings and business reviews with management other related departments or regional counterparts as required.
Monitor the skill set of agents and recommend additional training when needed.
Supervise day-to-day operations and work closely with the CSC manager on operations-related concerns.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If youre ready to join us in this mission take a closer look at the minimum criteria for the position.
Candidate should have completed a 4-year bachelors degree.
At least 2 years of work experience in a customer service environment
Must demonstrate strong aptitude for customer service.
Must be fluent in English with excellent business communication skills (both written and verbal)
Previous people management experience
Proficient with writing reports business correspondence and procedure manuals
Proficient with spreadsheets and word processing software
Ability to work on own initiative and under pressure to achieve deadlines.
Ability to work well in a team problem-solving skills
We are only considering candidates local to position location and are unable to provide relocation for this position. This position is not eligible for visa sponsorship.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment.
Teradyne offers cutting-edge technological solutions for modern problems through innovation expertise. Stay connected with Teradyne’s offerings. Learn more.
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