Quality Engineer

• Monitor and analyze system performance against target/KPIs including toll plaza efficiency lane utilization throughput traffic volume and transaction trends.
• Develop and implement data strategies to design analyses collection systems and monitoring approaches that optimize statistical efficiency and capture new metrics.
• Track and evaluate system issues by reviewing failure reports identifying patterns and recommending corrective actions. 
• Forecast traffic flow and capacity to anticipate lane utilization and optimize service delivery.
• Establish document and improve processes to ensure consistency compliance and scalability across tollway operations.
• Prepare performance and analysis reports ensuring insights are communicated clearly to stakeholders.
• Collaborate cross-functionally with IT and operations teams to drive issue resolution spearhead improvement initiatives validate corrective actions and support audit readiness.
• Process confidential data and information according to company guidelines.
• Perform other related duties as may be assigned from time to time.

Qualifications :

• Bachelors degree in Engineering Statistics or Information Technology.
• 5 years of experience in operations analytics transport systems or service process quality.
• Proficiency in Power BI Excel PowerPoint and statistical tools (SPC quality tools regression forecasting lane utilization modeling).
• Proven track record in driving issue resolution and leading improvement initiatives across cross-functional teams. 
• Experience in process establishment documentation and KPI monitoring.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Excellent communication and presentation skills to convey analysis clearly.
• Ability to work independently and drive cross-functional initiatives.
• Certification in internal quality audit or data analytics is an advantage.

Remote Work :

No

Employment Type :

Full-time