Quality Management Supervisor

Job Summary

The Quality Management Supervisor is responsible for ensuring daily execution of quality standards at warehouse level focusing on SOP compliance team discipline task distribution and operational consistency. The role ensures that all quality-related processes are properly executed and sustained at ground level.

Key Responsibilities

1. Daily Quality Execution & SOP Compliance

• Ensure strict adherence to SOPs across warehouse operations
• Conduct daily checks on collecting packing and dispatch activities
• Identify and correct operational errors immediately

2. Task Distribution & Workforce Stability

• Ensure proper distribution of tasks across team members
• Maintain cross-training to avoid single-point dependency
• Ensure operations continue smoothly even during absenteeism

3. Team Coaching & Capability Development

• Conduct regular refresher training on SOPs and quality standards
• Reinforce awareness of proper procedures and operational discipline
• Support development of consistent team performance

4. Operational Issue Handling

• Address daily quality issues at warehouse level
• Coordinate with Officer/Management for escalations when needed
• Ensure timely resolution of recurring operational gaps

5. Quality Data Support & Reporting

• Support maintenance of quality records (DM damage files SCB/SRD)
• Ensure accurate encoding and updating of operational quality data
• Assist in preparation of DDR and warehouse damage reports

6. Coordination with Other Departments

• Communicate quality issues to RTM Warehouse Operations and Admin
• Ensure timely feedback loop for operational corrections
• Support implementation of agreed improvements

Key Requirements

• College graduate or equivalent experience
• At least 13 years experience in warehouse operations or quality support
• Strong understanding of SOP compliance and operational discipline
• Good communication and coordination skills
• Basic Excel and reporting knowledge

Critical Success Factors

• Consistent SOP compliance at warehouse level
• Reduced operational errors due to better task distribution
• Improved team discipline and coverage stability
• Fewer repeat issues due to proper training reinforcement