Warehouse Officer- Quality Management

Job Summary:

The Quality Management Officer is responsible for driving end to end quality performance across warehouse operations ensuring KPI achievement (DDR & other damage categories) through on-ground enforcement proactive issue detection and across-functional resolution. The role ensures that quality standards are not only monitored but strictly implemented and sustained across all sites.

Key Responsibilities:
1. On-Ground Quality Enforcement

• Conduct regular warehouse visits (Dasma Tonivic and other assigned sites.
• Perform floor audits across collecting packing dispatch and storage areas.
• Immediately identify escalate and enforce correction of SOP deviations.
• Validate that corrective actions are implemented properly on the floor.

2. KPI Ownership & Performance Improvement

• Own and drive improvement of:
• DDR (WH IMPACT)
• OTHER DAMAGE CATEGORIES

Issue Detection

• Identify potential quality risks before escalation.
• Monitor operational patterns that may lead to errors or damages
• Recommend preventive actions based on trend analysis and observation

Cause & CAPA Leadership

• Lead structured root cause analysis for major quality issues:
• Ensure corrective and preventive Actions(CAPA) are:
• Implemented Verified on the floor sustained over time.
• Prevent repeat issues through system enforcement.

functional Coordination & Escalation

• Coordinate with RTM purchasing warehouse operations and compliance teams.
• Escalate unresolved or repeated non-compliance cases.
• Ensure alignment on packaging handling and operational standards.

& Compliance Leadership

• Ensure audit readiness across all warehouses at all times.
• Conduct internal compliance checks and follow through validation.
• Strengthen adherence to SOPs and quality documentation standards.

& Coaching (SUPERVISOR ALIGNMENT)

• Provide direction and technical guidance to QM Supervisors.
• Ensure Supervisors execute daily compliance and corrective actions properly.
• Strengthen operational discipline through coaching and escalation when needed.

Job Requirements:

• Bachelors degree in any related field (Engineering Management Logistics etc)
• Experience in warehouse operations or quality enforcement (not properly reporting roles.
• Strong background in: Root cause analysis Process improvement Operational quality control.
• Comfortable working in field based high pressure environments.
• Strong communication and stakeholder management skills.
• Advanced Excel / Reporting tools is an advantage.