Fraud Operations Agent

Your Mission

As a Fraud Operations Agent at exmox you will play a critical role in protecting our ecosystem directly impacting the security and integrity of how millions of players interact with our products. You will work at the intersection of risk analysis and operational excellence monitoring transactions and behaviors to minimize risk and prevent fraudulent activities.

You will join a collaborative team of fraud agents based in the Manila area working closely with our Germany-based internal fraud team to maintain a secure high-standard experience for our global community.

What Youll Own

• Account & Payout Reviews: Deep-dive into user accounts and payout requests to identify analyze and take appropriate action against suspicious or fraudulent activity.
• Risk Mitigation: Continuously monitor transactions and user behavior to help prevent fraud and protect the business from potential risks.
• Cross-Team Collaboration: Work hand-in-hand with the Team Lead and the Customer Support team to efficiently resolve fraud-related cases and tickets.
• Pattern Detection & Feedback: Identify recurring fraud trends and report key findings to help improve and optimize our internal fraud prevention processes.
• Data Integrity: Handle sensitive user data and payment information with the highest level of accuracy confidentiality and attention to detail.

What You Bring

• Experience: Previous experience in a relevant field such as fraud operations payments customer support or back-office operations: Experience investigating user fraud within mobile games in-app purchases (IAP) or digital reward systems is a big plus.
• Analytical Mindset: Strong analytical thinking skills with a comfort level for working with data numbers and structured operational tasks.
• Language: Advanced proficiency in written and spoken English.
• Tools & Tech: Good knowledge of Excel or Google Sheets with a proven ability to quickly learn and adapt to new digital tools and processes.
• Work Style: An independent reliable and highly organized approach to handling cases while maintaining strong collaborative communication with the team.
• Industry Interest: A genuine interest in online platforms digital products and the mobile gaming industry.

If youre nodding along while reading this thats a good sign. Apply with your CV in English were excited to meet you!

What You Can Expect

• Location: 100% Work from Home (must be based in Metro Manila).
• Schedule & Shifts: Full-time (40h/week) on rotating shifts from Monday to Sunday between 8:00 AM and 10:00 PM PHT. Public holidays may be required on an as-needed basis.
• Overtime: Overtime hours are possible and fully compensated.
• Equipment: Weve got you covered - all necessary work hardware will be provided.
• Paid Time Off: 15 days of PTO with an increase of 1 additional day each year up to a maximum of 20 days.