Director, Enabling Capabilities

Job Overview

The Director EnablingCapabilitiesplays a critical leadership role within Global Services (GS) Strategy & Operations responsible for building and evolving the enterprise capabilities that power service delivery across Global Services and aligned functions. This role shapes how data digital content insights and process excellence capabilities are designed governed and scaled to enable business outcomes.

This is a highly visible role with broad enterprise impactconnecting strategy to execution accelerating transformation initiatives and enabling datadriven decisionmaking at scale across Global Services.

Key Responsibilities

• Own and evolve the Global Services enabling capabilities portfolio (data digital insights content and process excellence) ensuringenterpriseready scalabledatadigialandAIsolutionsthe enable the enterprise and Service Delivery in delivering world class experience for employeesand GS customers.

• Lead Global Services data digital and insights strategy including intelligent automation business systems enablementSourceview andreporting andperformance management delivering trusted KPIs dashboards andinsightdrivendecision support.

• Own content management and knowledge enablementstrategy andcapabilities driving standardized content strategies that supportselfservice experience outcomes and service excellence.

• Lead process design and continuous improvement embedding CI methodologies anddatadrivenoptimization to improvecosttoserve service quality and operational resilience.

• Act as a strategic connector between Strategy & Operations andservicedelivery teams translating enterprise and GS priorities into actionable roadmaps intake models and execution plans while enablinglargescaletransformation and measurable business outcomes.

• Enable transformations and business outcomes partnering with portfolio operations and experience teams to supportlargescaleinitiatives and must wins byprovidingthe foundational capabilities that accelerate adoption and deliver measurable impact.

• Developand leadhighperformingcapability teams fostering accountability continuous improvement and sustainable talent and operating models.

Qualifications

Education

• Bachelors degree(Business Engineering Data Information Systems or related field)

• Masters degree or MBA preferred

Experience and Skills

• Typically requires 10-12 years of experiencein strategy operations or enterprise capability management within a global or shared services environment

• Proven experience leading data digital reporting or process excellence capabilities at enterprise scale

• Demonstrated ability to translate strategy into operating models roadmaps and execution plans

• Strong stakeholder management skills with experience partnering across senior leadership operations and delivery teams

• Experience building leading and developing highperforming global teams

Preferred

• Experience supporting largescale transformations or enterprise must win initiatives

• Background in shared services global business services or enterprise operations environments

• Familiarity with intelligent automation analytics platforms and content management ecosystems

• Experience working in or partnering with offshore or regional delivery hubs

Other

• Language: Englishproficiency

• Travel: Occasional domestic and international travel may be

• Certifications: Lean Six Sigma Agile or analytics certifications preferred but not

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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