IT Service Delivery Director

We are looking for an IT Service Delivery Director to join our Global Technology team at MBPS. In this role you will lead leaders and provide strategic direction for service delivery across your area of responsibility ensuring teams are positioned to deliver business outcomes strengthen operational capability and meet service level commitments across Manulife segments.

Position Responsibilities:

• Set the strategic direction and delivery priorities for the area of responsibility ensuring alignment with Business Unit objectives service level commitments and broader Global Technology goals.
• Lead and enable service delivery leaders providing direction coaching and accountability to ensure consistent execution effective decision-making and strong delivery outcomes.
• Drive capability building across assigned teams by strengthening leadership practices workforce planning skills development knowledge management and continuous improvement maturity.
• Own service delivery governance performance management risk oversight resource strategy and capacity planning across the area of responsibility.
• Partner with senior stakeholders to anticipate business needs shape delivery strategies resolve escalations and ensure technology services continue to support business priorities and operational resilience.

Required Qualifications:

• Bachelors degree in Computer Science Information Technology Finance Investments or another relevant field; equivalent post-secondary education or experience may be considered.
• Extensive experience leading technology service delivery functions including accountability for multi-team delivery operational performance and stakeholder outcomes.
• Demonstrated experience leading leaders building high-performing teams and developing leadership capability across an area of responsibility.
• Strong strategic planning governance capacity management and operational risk management skills with the ability to translate business priorities into actionable delivery strategies.
• Excellent stakeholder management negotiation and executive communication skills with the ability to influence across functions segments and leadership levels.
• Demonstrated ability to lead change drive continuous improvement and build scalable ways of working across teams.
• Knowledge of Azure environments is an advantage.
• Amenable to work in a hybrid set-up (3x onsite per week)
• Amenable to any assigned shift schedule

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .