Customer Support Specialist Philippines

Mize is a dynamic Fintech-travel startup headquartered in Tel Aviv with a global presence in Argentina Spain the UK the US and India. Leveraging cutting-edge technology Mize addresses evolving challenges in the travel industry generating an impressive $12 Billion in sales annually. As a pioneer in the field we are committed to delivering real financial value to our extensive network of clients.

We are looking for a Customer Support Specialist that will be par of our global tech-support team will work closely with our operations team on our flag product maintenance and daily operations while assisting the entire R&D team. Each member of our team is an all-around-player that influences the product from the overall experience to the development and youll be no different. You should be passionate about building a product end-to-end through the UX design coding testing and deployment phases.

Responsibilities:

• Perform in-depth troubleshooting including DB analysis reading system logs and debugging product code to identify and solve complex support issues that were escalated by other support levels.
• Maintain a low rate of non-bug escalations to the development team.
• Write technical notes and troubleshooting procedures to be used by the entire Support.
• Manage assigned cases to meet service level agreements while continuously providing updates to the business.
• Ongoing support and working closely with the business teams throughout the company.

Requirements:

• 1 years experience in customer support deployment system roles
• Proficiency in English (written and verbal)
• Creative troubleshooting abilities
• Ability to understand flows and provide creative technical solutions
• Ability to comply with tight deadlines and self-prioritize
• Multi-tasking self-learning highly motivated and a team player

Advantage:

• Experience with System log analysis
• Experience with Zendesk
• Experience with SQL
• Experience working in the Travel Industry - advantage