BPO Jobs in Taguig

Position Description:The role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client acting as the bridge between the client...

About the job: Senior Consultant for Solutions Design Benefits: HMO for Employee and 2 Free Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Purpose of the role: Analyze different segments of service markets collate & sy...

About the job: Associate Trainer (BGC Taguig) Onsite Work Setup: Onsite (BGC Taguig) Shift: Shifting Schedules Responsibilities: Training Needs Analysis: Ability to extend follow-up support on the floor to sustain learning and improve performance.Curriculum and Course Design: Demonstrates end-to-en...

About the job: CS - Center of Excellence Assistant Manager (BGC Taguig) Onsite Work Setup: Onsite (BGC Taguig) Schedule: Shifting Schedules Responsibilities: Process Optimization: Identifies inefficiencies streamlines workflows and enhances service delivery through standardizationTechnology & Innov...

Role DetailsType of Support:OmnichannelContract Duration:Temporary (60-90 days)Location: Onsite in BGC TaguigWork Schedule: Open to shifting schedules (subject to business requirements)About UsCrescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with in...

Team Management: Manages day-to-day activities of all projects.Creates a customer-focused environment that motivates and empowers teams to deliver high-quality customer service.Develops and coaches team members provides constructive feedback and support.Makes hiring decisions identify training needs...

Product Owner:Provides support during service and/or tool implementation with the option to engage in SV support.Acts as the operational contact for the customer handling external communication regarding technical service aspects.Take responsibility for continuous process improvements analysing and...

Responsible for the service delivery of the assigned service/sResponsible for turnover (TNS) operative margin (OM1) and their continuous improvement of the respective cost center (for global services the GOM is responsible)Employee management and development of assigned associatesEnsure a high quali...

About the job RTA/WFM (BGC Taguig) Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Qualifications: Bachelors degree graduate any field. 3 years of RTA/WFM experienc...

About the job Senior Operations Manager (BGC Taguig) Onsite Responsibilities: Managing client relationship ensures high level of client satisfactionOverall Engagement Accountability (Delivery Management) meets or exceeds contractual Service Level Agreements (SLA) consistentlyStrategic Leadership fo...

About the job Senior Associate MIS (BGC Taguig) Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities15% Night Differential24 Leaves Annually Qualifications: Bachelors degree graduate any field. 3 years of MIS/RTA exper...