Operations Supervisor (BPO setup)

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Team Management:

Manages day-to-day activities of all projects.
Creates a customer-focused environment that motivates and empowers teams to deliver high-quality customer service.
Develops and coaches team members provides constructive feedback and support.
Makes hiring decisions identify training needs and deliver appropriate training to staff.
Reviews performance based on scorecards and implement rewards and recognition plans.

Client Relationship Management:

Builds and fosters client relationships to ensure continued business and growth.
Ensures adherence to contractual obligations (service level agreements and internal KPIs) through analysis and reporting.
Handles and responds to client escalations and commendations.
Maintains a high degree of client focus and flexibility (including working early/late shifts).

Operational Excellence:

Implements and develops policies and procedures for process improvement.
Identifies and responds to ideas for process improvement from team members.
Analyzes and prepares reports for Management on contractual obligations (service level agreements and internal KPIs).
Experience supporting global high-availability operating environments.

Qualifications :

College degree of Automotive Technology Business management/ Administration or any related course
Demonstrate strong leadership abilities and be achievement oriented
Take initiative and be determined to see things through to completion
Multi-task and work independently in a fast-paced work environment with calm under pressure
Show excellent time management skills and be goal-driven exceeding operational metrics and productivity goals
Excellent verbal written and interpersonal skills
Advanced problem-solving skills and the ability to negotiate through difficult situations with customer recovery as the end goal
Strong analytical and problem-solving skills with the ability to provide quick resolutions
Experience in coaching and staff development
Must be customer service oriented and believe in teamwork collaboration adaptability and initiative
Amenable to work for US Account (night shift) and working on-site

Additional Information :

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

Remote Work :

Employment Type :

Full-time

Team Management: Manages day-to-day activities of all projects.Creates a customer-focused environment that motivates and empowers teams to deliver high-quality customer service.Develops and coaches team members provides constructive feedback and support.Makes hiring decisions identify training needs...

Team Management:

Manages day-to-day activities of all projects.
Creates a customer-focused environment that motivates and empowers teams to deliver high-quality customer service.
Develops and coaches team members provides constructive feedback and support.
Makes hiring decisions identify training needs and deliver appropriate training to staff.
Reviews performance based on scorecards and implement rewards and recognition plans.

Client Relationship Management:

Builds and fosters client relationships to ensure continued business and growth.
Ensures adherence to contractual obligations (service level agreements and internal KPIs) through analysis and reporting.
Handles and responds to client escalations and commendations.
Maintains a high degree of client focus and flexibility (including working early/late shifts).

Operational Excellence:

Implements and develops policies and procedures for process improvement.
Identifies and responds to ideas for process improvement from team members.
Analyzes and prepares reports for Management on contractual obligations (service level agreements and internal KPIs).
Experience supporting global high-availability operating environments.

Qualifications :

College degree of Automotive Technology Business management/ Administration or any related course
Demonstrate strong leadership abilities and be achievement oriented
Take initiative and be determined to see things through to completion
Multi-task and work independently in a fast-paced work environment with calm under pressure
Show excellent time management skills and be goal-driven exceeding operational metrics and productivity goals
Excellent verbal written and interpersonal skills
Advanced problem-solving skills and the ability to negotiate through difficult situations with customer recovery as the end goal
Strong analytical and problem-solving skills with the ability to provide quick resolutions
Experience in coaching and staff development
Must be customer service oriented and believe in teamwork collaboration adaptability and initiative
Amenable to work for US Account (night shift) and working on-site

Additional Information :

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

Remote Work :

Employment Type :

Full-time

Key Skills

Airside Operations
Cathodic
Marketing & Sales
General Services
Advocacy
Infrastructure Development

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About Company

Bosch Group

Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more

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