Client Services Coordinator Transport Division

Job Summary

We are seeking a polished client-focused Client Services Coordinator to support NoemDeks Transportation Division. This role is responsible for delivering a seamless high-quality client experience across all transport services while coordinating internally to ensure service excellence.

The successful candidate will serve as a trusted liaison between clients and internal teams managing relationships service delivery and continuous improvement to uphold NoemDeks premium brand positioning.

About Us

NoemDek is a fast-growing multi-industry group operating across energy power logistics technology and emerging ventures. Through our Transport Division we provide premium client-focused transportation solutions that support businesses across West Africa. We are committed to excellence strong client relationships and consistent service quality working closely with our clients to deliver dependable and professional transport experiences.

Responsibilities

Client Experience & Relationship Management

• Act as the primary point of contact for transport clients ensuring professional and consistent communication.

• Manage client bookings and service requests ensuring accuracy and clarity.

• Build and maintain strong long-term client relationships.

• Manage client expectations and ensure a high standard of service delivery at all touchpoints.

• Handle client concerns and feedback with discretion and professionalism.

Service Coordination & Oversight

• Coordinate with internal teams including reservations dispatch and operations to ensure seamless service execution.

• Monitor service performance and follow up on service gaps or client issues.

• Ensure brand standards and service quality guidelines are upheld in all client interactions.

• Support service recovery efforts when disruptions occur.

Commercial & Growth Support

• Support client retention repeat bookings and relationship expansion initiatives.

• Assist with service proposals pricing discussions and client presentations where required.

• Capture client feedback and insights to support service enhancements and growth strategies.

Reporting & Administration

• Maintain accurate client records service logs and engagement history.

• Prepare client service reports and performance summaries for management.

• Support internal process improvements related to client experience.

Requirements

• Bachelors degree in Business Communications Marketing or a related field.

• 24 years of experience in client services hospitality premium service or customer-facing commercial roles.

• Strong interpersonal and communication skills with a professional presence.

• Highly organized proactive and solution-oriented.

• Ability to work cross-functionally to deliver a premium client experience.

• Commercial awareness and customer-centric mindset.

• Proficiency in Microsoft Office (Excel Word PowerPoint).

• Experience supporting high-value or corporate clients is an advantage.