Client Service

Job Summary

We are seeking a smart client-focused and commercially minded Client Services & Commercial Associate to support and grow NoemDeks Transportation and Logistics business unit.

This role is primarily responsible for managing client bookings relationships and service delivery ensuring a seamless experience across our service offering. The successful candidate will act as the key link between clients and internal teams ensuring expectations are met issues are resolved promptly and the business is represented professionally at all times.

In addition the role will support targeted business development initiatives including client acquisition relationship expansion and digital marketing efforts to drive growth.

About Us

NoemDek is a fast-growing multi-industry group operating across energy power logistics technology and emerging ventures. We deliver innovative solutions that help businesses operate more efficiently across West Africa. Our teams are driven by a strong commitment to excellence customer satisfaction and sustainable growth. Through close collaboration with our clients we build trusted partnerships and create value by understanding their needs and delivering tailored solutions.

Responsibilities

Client Services & Experience

Manage and coordinate client bookings ride schedules and service requests.

Serve as the primary point of contact for clients ensuring clear communication and timely updates.

Manage client expectations and deliver a consistently professional service experience.

Proactively resolve service issues (e.g. delays rescheduling vehicle substitutions) to protect client satisfaction.

Maintain accurate booking records and client service logs.

Client Relationship & Commercial Support

Build and maintain strong relationships with existing and prospective clients.

Confidently present and sell NoemDeks transport services to clients.

Support pricing discussions service proposals and client negotiations where required.

Identify opportunities for repeat business upselling and long-term client engagement.

Service Coordination & Quality Assurance

Work closely with internal teams to ensure services are delivered as promised.

Monitor service performance and highlight areas for improvement.

Ensure brand standards and service quality are upheld in all client interactions.

Growth & Marketing Support

Support execution of simple digital marketing and promotional initiatives.

Gather client feedback and market insights to inform service and growth strategies.

Assist with preparing reports presentations and performance updates for management.

Requirements

Bachelors degree in Business Marketing Communications or a related field.

2-4 years of experience in client services sales support hospitality logistics or customer-facing commercial roles.

Strong communication and interpersonal skills; confident engaging clients in person and remotely.

Highly organized calm under pressure and solution-oriented.

Commercial mindset with an interest in business growth and client acquisition.

Comfortable working across teams to ensure high-quality service delivery.

Familiarity with digital marketing customer engagement or service promotion is an advantage.

Proficiency in Microsoft Office (Excel Word PowerPoint).

Self-driven dependable and detail-oriented.