Cashier- CBD
Job Summary
- Process cash card and digital payments accurately and efficiently in compliance with company policies and financial regulations.
- Provide excellent customer service by greeting clients warmly addressing inquiries and resolving transaction-related issues with professionalism.
- Maintain strict accuracy in cash handling balancing daily registers and reconciling discrepancies with minimal supervision.
- Operate point-of-sale (POS) systems including scanning items applying discounts and generating receipts.
- Assist customers with product selection pricing information and promotional offers related to automotive parts and accessories.
- Ensure a clean organised and secure cash handling area at all times.
- Collaborate with service advisors and team members to support smooth workflow and timely customer service delivery.
- Identify and report any suspicious or fraudulent transactions to the supervisor immediately.
- Adhere to all health safety and security protocols within the service centre.
- Contribute to team goals by demonstrating initiative accountability and a positive attitude.
- 13 years of proven experience in a customer-facing role preferably in retail automotive or service-based environments.
- Strong customer service orientation with a proven ability to handle diverse customer interactions with empathy and professionalism.
- Excellent communication and interpersonal skills with the ability to listen actively and convey information clearly.
- High level of attention to detail ensuring 100% accuracy in transactions and record-keeping.
- Proficient in time management and multitasking in fast-paced high-volume settings.
- Solid basic math skills for handling cash making change and verifying transaction totals.
- Experience with POS systems card processing and digital payment platforms (e.g. Apple Pay Google Pay contactless payments).
- Demonstrated problem-solving ability and composure in handling customer complaints or conflicts.
- Reliable trustworthy and committed to maintaining confidentiality and integrity in financial operations.
- Ability to work flexible shifts including weekends and holidays as required by business needs.
Required Skills:
Requirements: 4-5 years of experience in sales customer service or a related field (automotive experience is a plus). Excellent communication and interpersonal skills with the ability to build rapport quickly. Strong customer service orientation with a proven ability to deliver high satisfaction. Demonstrated active listening skills to accurately identify customer needs. Effective problem-solving abilities to resolve customer issues and close sales confidently. Solid time management and organizational skills to prioritize tasks and meet deadlines. Team-oriented mindset with the ability to work collaboratively in a fast-paced environment. Proficiency in using basic office and CRM software tools.