Mexico Carrier Success Representative
Job Location:
Guadalajara - Mexico
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what were building together. Were committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun casual and collaborative environment.
What Youll Do
Use your enthusiasm to deliver premier service. As we grow we continue to need individuals who can flourish in a customer service support role. You will be assisting a carrier representative with individualized support with tracking building their book of business and enhancing your own sales capabilities.
- Coordinating internally with all parties involved in cross-border operations including but not limited to Mexico Account Executives Border Operations Account Executives and Carrier Reps
- Managing the load board for optimal visibility and ensuring all data is current and accurate
- Execute problem solving and innovative thinking to improve and streamline processes.
- Assist in tracking and updating load milestones including Border Operations Card
- Coordinating pickup crossing and delivery scheduling and execution
- Managing complemento carta porte processes.
- Manage carrier representatives books of business from Booked to Delivered.
- Utilize internal tools to address accounting issues and manage load settlements to facilitate timely payments for carriers.
- Publish truck listings for carriers reach out on potential matches and present load offers while refining your negotiation skills.
- Facilitate load booking for your carrier representative playing a key role in the continual growth of their business through your assistance.
- Enter and update information accurately in ArriveNOW from which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly.
- Make sure to remain up to date with all of our SOPs (Standard Operational Procedure).
- Maintain strong service metrics while assisting rep in growth of business
- Exemplify a level of assertiveness to identify issues and solve them.
- Foster existing relationships with our carrier partners to allow us better access to real-time updates.
- Gain knowledge of the transportation industry to better serve our customers carriers and drivers.
- Guarantee that the quality of calls updates emails and overall information is aligned with our parameters.
- All communication related to permissions or any administrative inquiry must be escalated to your team leadership.
- Work Schedule Mon-Fri from 0800-1700 hrs MX Central Time
- 6 months experience as Carrier Success Representative
- College degree preferred
- Ability to work in a fast pace environment
- Passion for quality customer service
- Strong sense of urgency and ability to prioritize time-sensitive issues
- Detail-oriented and thorough when presenting information
- Organized when it comes to time management and deadlines
- Able to work independently and collaboratively
- Take advantage of our benefits including monthly grocery vouchers vacation days savings fund medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities team events happy hours and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza youll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!
Required Experience:
Unclear Seniority
About Company
Our relentless pursuit of perfection has made us one of the nation’s fastest-growing freight brokerages. Visit us now and ship or haul with us.
