Customer Solutions Manager, CSM Mexico

We are seeking a Customer Solutions Manager (CSM) to join the AWS Mexico team to work with one or more of the most strategic customers in the this highly visible position the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.

We help large organizations understand best practices around adopting advanced cloud-based solutions and migrating existing workloads to the cloud. Together with customers we help shape and execute a strategy to build mindshare and broaden the use of AWS within these customers. At AWS we value critical thinking self-motivation and the ability to deal with ambiguity. We love people who innovate use data to make decisions and can express themselves thoughtfully.


Key job responsibilities
Customer Solutions Managers (CSMs) are obsessed with accelerating our customers cloud adoption and driving value from investments in the cloud. They accomplish this by partnering with customer leaders and their respective engineering teams to help strategize and manage their cloud journey. CSMs also have the responsibility to advocate internally at AWS on behalf of their customers.

What Will You Do
- Own & Influence: Lead projects end-to-end across Sales Support Solutions Architecture ProServe and customer teams
- Guide Adoption: Understand customer business deeply and evangelize the right AWS solutions at the right time
- Drive Transformation: Shepherd customers through AWS adoption using your large-scale delivery experience
- Advocate & Coach: Be the customers cloud coach internally and their voice to AWS leadership
- Execute Strategy: Translate customer goals into plans and deliver industry-changing outcomes

A day in the life
Customer-Facing Responsibilities:
- Drive Adoption Plan: Create executable plans with AWS teams and partners to realize customer vision. Define milestones remove blockers accelerate migrations and influence product roadmaps for customer use cases
- Maximize Value Through: Adoption (advance cloud goals) Enablement (upskill technical/non-technical roles) Governance (implement partnership and adoption structures)
- Identify Strategic Opportunities: Work backwards from customer needs to pursue large-scale migrations analytics innovation and business agility support with TCO analysis and business cases
- Scale Training: Establish train-the-trainer programs and leverage AWS resources to deliver organization-wide training at scale

Internal-Facing Responsibilities:
- Develop CSM Function: Build scalable mechanisms methodologies and tools; share best practices through Technical Field Communities to accelerate customer adoption
- Align Account Team: Serve as connective tissue between GAMs SAs TAMs and ProServecoordinate activities to deliver on customer cloud strategy
- Drive Product Development: Collaborate with AWS Product and Service teams contribute to roadmaps through Product Feature Requests (PFRs)
- Leverage Data: Use data to validate strategies guide performance measures and ensure the Account Team measurably achieves customer outcomes


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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Mentorship & Career Growth
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Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- Bachelors degree in Science Technology Engineering Math or a related field
- Experience in leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- Experience working in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs
- 4 years of relevant work experience
- Speak write and read fluently in English

- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements

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