Infrastructure and System Management Engineer

Description -

As part of the worldwide system and software development deployment and support team your role is to:

• Develop and manage Server Setup process for software installation servers worldwide.
• Provide level 2 support to help desk HP factories labs and partners for issues related to software installation connectivity and infrastructure
• Provide solution within defined Service Level Agreement (SLA) and assist in issue resolution or escalation if needed
• Define and measure metrics to optimize results
• Ensure support processes are documented and followed
• Define and implement improvements as needed

The number of years of experience given in Education and Experience requiredsection is only a guideline and represents neither a prerequisite nor criteria for automatic promotion. The key functions of this position are listed below.

• Relevant subject matter knowledge including technologies theories or techniques.
• Contributes to the development of innovative principles and ideas.
• Successfully operates in the most complex disciplines in which the company must operate to be successful.
• Works on complex problems and provides highly innovative solutions.
• Routinely exercises independent judgment in developing methods techniques and criteria for achieving objectives.

Responsibilities:

• Manage core system infrastructure end to end
• Work closely with Regional PMs to support factories/ODMs/partners as technical rep
• Develop and manage Server Setup process for software installation servers worldwide
• Provide escalation support from help desk factories labs and partners for issues related to tools installation connectivity and infrastructure
• Provide solution within defined Service Level Agreement (SLA) and assist in issue resolution or escalation if needed
• Define and measure metrics to optimize results
• Ensure support processes are documented and followed
• Define and implement improvements as needed

Education and Experience Requirements:

• Bachelor of Science in Engineering Computer Science Information Technology or related field
• Typically has 0-2 years of work experience preferably in systems engineering computer programming language or a related field.
• Foundational knowledge of IT concepts including networking databases (such as MS SQL or Cosmos DB) and operating systems (Windows or Linux) gained through academic studies labs or personal projects.
• Basic understanding or exposure to cloud platforms such as Microsoft Azure or AWS through coursework certifications or self-learning.
• Familiarity with technical support concepts including incident and problem management (ITIL fundamentals) with an interest in working in a support environment.
• Understanding of system and network infrastructure basics including connectivity principles.
• Exposure to tools deployment or support through internships university projects or hands-on labs is a plus.
• Willingness to travel occasionally (domestic and international) as required.

Skills Requirements

• Excellent people skills. Ability to work across teams and work across multiple regions.
• Excellent communication skills - up down sideways
• Extraordinary Integrity and sense of purpose.
• Ability to work with remote team members
• Demonstrate self-motivation and ability to work independently with minimal supervision/direction
• Fluency in English

Job -

Schedule -

Shift -

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Relocation -

Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal